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- Tasks: Support and maintain IT infrastructure while assisting users in English and Japanese.
- Company: Join a global organisation based in the vibrant City of London.
- Benefits: Enjoy competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of exciting projects and make a real impact in a fast-paced tech landscape.
- Qualifications: 5 years of IT support experience with strong communication skills in English and Japanese.
- Other info: Ideal for tech-savvy individuals looking to advance their careers in a supportive team.
The predicted salary is between 35000 - 45000 £ per year.
Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level support.
You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Responsibilities- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support for end users during system deployment/migration (User manual, user training)
- Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
- Escalate the incidents to the appropriate vendors.
- Incident management with the ticketing system (e.g. ServiceNow).
- Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skills
- Strong interpersonal communication skills
- Ability to work both independently and as part of a team
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking)
- User facing support skills
- Self-motivated and an innovative mindset
- 3 to 5+ years IT experience in a corporate environment
- Second line technical support
- System Maintenance
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft 365
- Cisco/Fortinet
- Project management experience preferred
The salary for this position will be in the range £35K - £45K. The Client is based in the City of London.
IT Infrastructure Support Engineer employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support Engineer
✨Tip Number 1
Brush up on your Japanese language skills, especially technical vocabulary related to IT infrastructure. Since you'll be communicating with HQ in Japanese, being fluent will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the ticketing system mentioned in the job description, like ServiceNow. Having hands-on experience or knowledge of how these systems work can give you an edge during interviews.
✨Tip Number 3
Prepare examples of past projects where you provided end-user support during system deployments or migrations. Being able to discuss your role and the impact you had will demonstrate your practical experience.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've thrived in fast-changing environments. This quality is crucial for the role, so having specific examples ready will help you stand out.
We think you need these skills to ace IT Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT infrastructure support, especially your 1st to 3rd level support skills. Emphasise your technical knowledge in areas like TCP/IP, Windows Server, and Microsoft Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills in both English and Japanese. Mention specific examples of how you've successfully supported users and managed incidents in previous roles.
Highlight Project Management Experience: If you have project management experience, be sure to include it. Discuss any relevant projects you've worked on, particularly those involving IT infrastructure, and how you coordinated with teams or users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your language is clear and professional, reflecting your strong written communication skills.
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Technical Knowledge
Make sure you're well-versed in the technical skills mentioned in the job description, such as TCP/IP, Windows Server, and Microsoft 365. Be prepared to discuss your experience with these technologies and how you've applied them in previous roles.
✨Showcase Your Language Skills
Since the role requires communication in both Japanese and English, practice speaking about your technical experiences in both languages. You might be asked to demonstrate your proficiency during the interview, so be ready to switch between languages smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle incidents. Think of specific examples from your past work where you successfully resolved issues or managed projects, especially in a fast-paced environment.
✨Demonstrate Interpersonal Skills
This role involves working closely with users and project teams. Highlight your strong communication skills and ability to work collaboratively. Share examples of how you've effectively communicated with diverse teams or trained users on new systems.
