Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd level IT support to a diverse user base.
- Company: Join a successful bank with a strong presence in Europe and the Middle East.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Be part of exciting IT projects while working in a dynamic team environment.
- Qualifications: 3-5 years of IT support experience and strong troubleshooting skills required.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer, covering a range of various duties from Desktop and Mobile support to supporting our 150+ User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks.
Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024).
Main skills for the position:
- Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am - 17:30pm (UK).
- Supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team.
- 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles.
- Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users.
- Be the face and central point of all incoming IT queries and issues, following ITIL best practice to ensure we always deliver high-standards of operations.
- Liaise with colleagues in London, Europe and Jordan (Middle-East) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects.
- Ensure all key data for the Bank's IT is up-to-date, relevant and maintained to a high level, to comply with the Bank's auditing principles and processes.
- Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit.
- Ability to educate and support User bases of varied levels of IT knowledge.
- High standard support for our VIPs (C-Level and Heads of Departments).
Technical Skills Required:
- Exposure to Market Data, Bloomberg, Trader Support (bonus).
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
- Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm.
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
- Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advanced level.
- PowerShell to a moderate level.
- VPN troubleshooting and Support understanding necessary.
- Router maintenance - wireless configuration, installation and setups.
This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.
IT Support Engineer with 1st and 2nd Level Support employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer with 1st and 2nd Level Support
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role emphasises delivering high standards of operations. Understanding these principles will not only help you in the interview but also demonstrate your commitment to quality service.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Microsoft Windows and Active Directory. Being able to confidently discuss your experience in resolving issues will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with Citrix XenApps and networking concepts like DNS and DHCP. These technical skills are crucial for the role, and showcasing them can significantly boost your chances.
✨Tip Number 4
Prepare to discuss your experience with user support, particularly for VIPs or high-level executives. This role requires a high standard of service, so demonstrating your ability to handle such situations will be beneficial.
We think you need these skills to ace IT Support Engineer with 1st and 2nd Level Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd level support. Include specific examples of troubleshooting, user support, and any relevant technical skills such as Active Directory and Citrix XenApps.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to work onsite, your experience with ITIL best practices, and your willingness to provide out-of-hours support.
Showcase Technical Skills: In your application, clearly list your technical skills relevant to the role, such as Windows Server maintenance, networking knowledge, and PowerShell proficiency. Use bullet points for clarity.
Highlight Team Collaboration: Mention any previous experiences where you collaborated with teams or liaised with external support. This is important as the role involves working closely with colleagues across different locations.
How to prepare for a job interview at Onyx-Conseil
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows, Active Directory, and Citrix XenApps. Highlight specific examples of troubleshooting and resolving issues, as this will demonstrate your capability to handle the technical demands of the role.
✨Understand the Company Culture
Research the bank's values and work culture. Since the role involves close collaboration with teams across Europe and the Middle East, showing that you understand and appreciate their diverse working environment can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting issues, especially those related to 1st and 2nd level support, as this will reflect your analytical abilities.
✨Demonstrate Your Customer Service Skills
As you'll be the face of IT support, it's crucial to show that you can communicate effectively with users of varying IT knowledge. Prepare examples of how you've successfully assisted users in the past, particularly VIPs or senior management.
