Associate Director, Strategic Accounts

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of the fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they’re supported to live their best lives, and when they feel welcome to bring their whole selves to work. That’s one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

• Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals. This includes managing risks and developing opportunities associated with current clients.
• Cultivating productive, trusted relationships with key executives – including C-level and both internal and external stakeholders.
• Utilizing data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs).
• Possessing deep subject matter expertise on program value and operations for Evolent’s Advance Care Planning and member-facing products.
• Leading regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead-up to scheduled Client Value Meetings.
• Advocating for partner culture, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
• Aggressively managing all aspects of the contracts with assigned clients and ensuring ongoing contract performance through risk management activities, including assurance of Service Level Agreement performance and adherence to requirements of the client’s legal and regulatory environment.

Qualifications:

• Bachelor’s Degree or equivalent work experience.
• 2+ years in client or account management leadership roles.
• Ability to find creative solutions in an ever-changing and growing environment.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including at the C-level.
• 1+ year(s) of advanced care planning/end-of-life care experience.
• 4+ years of broad-based Health Plan experience.
• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.

Technical Requirements:

• We require that all employees have the following technical capability at their home: High-speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

If you need reasonable accommodation to access the information provided on this website, please contact for further assistance.

The expected base salary/wage range for this position is $105,000-110,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with the experience of selected individuals, which may vary above and below the stated amounts.