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For Companies At a Glance
- Tasks: Manage the Workshop and Service department, ensuring high performance and customer satisfaction.
- Company: Join a well-established organisation in the Commercial Vehicle industry, known for its excellence.
- Benefits: Enjoy a competitive package and great company perks, including potential remote work options.
- Why this job: Be part of a dynamic team focused on customer service excellence and business growth.
- Qualifications: Experience in leading teams within the Plant/Commercial Vehicle sector is essential.
- Other info: Opportunity to influence company standards and develop your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle industry with their search for a Workshop Manager to join their fantastic team within their site in Nottingham.
THE ROLE:
- Day to day management of the Workshop and Service department.
- Improve and optimize on standards / performance of the service team through effective performance management and development.
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts.
- Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
- Operating to achieve a very high KPI standard / Breakdown results whilst maintaining the company’s standard at all times.
- Increase efficiency, effectiveness and profitability of the depots.
- Regularly review resources in order to meet all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensure depots are fully compliant in terms of both ISO and Health & Safety.
- Reporting directly to directors and keeping all parties updated with constant communication.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots.
- Arrange and attend regular depot meetings to allow for a clear communication channel as well as building great team relationships.
THE CANDIDATE:
- Experience in leading, managing and developing teams.
- Experience within the Plant / Commercial Vehicle sector is essential.
- Excellent communication skills at all levels.
- Good organisational skills.
- An approachable personality.
- Ability to focus efforts and prioritise work.
- Attention to detail.
- Client facing experience being able to manage client expectations.
- Ability to work to tight deadlines under pressure.
IN RETURN:
The successful candidate will receive a competitive package plus great company benefits.
Workshop Manager employer: Hunter James Recruitment Ltd
Contact Detail:
Hunter James Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the commercial vehicle industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Workshop Manager role.
✨Tip Number 2
Network with professionals in the commercial vehicle sector. Attend industry events or join relevant online forums to connect with others. Building relationships can lead to valuable insights and potential referrals for the Workshop Manager position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved performance in previous roles. Being able to share these experiences will showcase your leadership skills and ability to meet KPIs effectively.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their focus on customer service excellence and team collaboration can set you apart as a candidate who truly fits their ethos.
We think you need these skills to ace Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and working within the Plant or Commercial Vehicle sector. Use specific examples that demonstrate your leadership skills and ability to improve performance.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Workshop Manager role. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience in customer service excellence and performance management.
Highlight Key Skills: Emphasise your excellent communication skills, organisational abilities, and attention to detail. Provide examples of how you've successfully managed client expectations and led teams under pressure.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in efficiency or profitability in previous roles. This will help demonstrate your capability to meet and exceed key performance indicators.
How to prepare for a job interview at Hunter James Recruitment Ltd
✨Showcase Your Leadership Skills
As a Workshop Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and team development.
✨Understand the Industry
Familiarise yourself with the Commercial Vehicle sector and its specific challenges. Be ready to discuss industry trends and how they might impact the workshop's operations, showing that you can optimise performance in this context.
✨Emphasise Communication
Excellent communication skills are crucial for this role. Think of instances where you've effectively communicated with different stakeholders, from team members to clients, and be prepared to share these experiences during the interview.
✨Prepare for KPI Discussions
Since the role involves achieving high KPI standards, be ready to discuss how you've previously met or exceeded KPIs in your past roles. Bring data or examples that illustrate your success in improving efficiency and profitability.
