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- Tasks: Connect with customers by installing and troubleshooting broadband, TV, and phone services.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Enjoy a competitive salary, private medical cover, and a 4-day working week.
- Why this job: Experience variety daily while building a rewarding career with growth opportunities.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following postcodes: DG1, DG2, DG11, DG12, DG14, DG16, CA6.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
As a Field Engineer, every door you knock on and life-changing moment you create with our customers means you will have the whole team behind you. This is a job for everyone and if you love people, you're going to build a fantastic career with a range of opportunities.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week. After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help.
So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer in Carlisle employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Carlisle
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Being able to demonstrate your knowledge of the local area during your interview can show your commitment and readiness for the role.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not directly related to engineering. This role is all about connecting with people, so showcasing your ability to provide excellent service will set you apart.
✨Tip Number 3
Prepare to discuss how you handle problem-solving situations. Think of examples where you've successfully resolved issues, as this will align well with the role's requirements of troubleshooting and maintaining services.
✨Tip Number 4
Show enthusiasm for the training and mentorship opportunities offered. Expressing your eagerness to learn and grow within the company can make a positive impression on the hiring team.
We think you need these skills to ace Field Service Engineer in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise any customer service experience, problem-solving abilities, and technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your enthusiasm for the role. Mention your willingness to learn and adapt, as well as your ability to work independently while being part of a supportive team.
Highlight Relevant Qualifications: If you have a UK manual driving licence or any certifications related to technical services, make sure to mention these prominently in your application. These are essential requirements for the role.
Prepare for the Video Assessment: Since the application process includes a video assessment, practice answering common interview questions. Focus on demonstrating your problem-solving mindset and your ability to connect with customers effectively.
How to prepare for a job interview at Virgin Media O2
✨Show Your People Skills
As a Field Service Engineer, you'll be the friendly face of the brand. Make sure to highlight your ability to connect with customers and provide exceptional service during the interview. Share examples of how you've helped others in the past.
✨Demonstrate Problem-Solving Abilities
This role requires a problem-solving mindset. Be prepared to discuss specific situations where you've successfully resolved issues, especially in a technical or customer service context. This will show that you can think on your feet and adapt to challenges.
✨Emphasise Your Organisational Skills
A methodical and organised approach is key for this position. Talk about how you manage your time and tasks effectively, especially when working independently. Providing examples of how you've kept things running smoothly in previous roles will impress the interviewer.
✨Be Ready for Practical Scenarios
Since the job involves hands-on work, be prepared for practical scenarios or questions during the interview. They may ask how you would handle specific technical issues or customer interactions. Think through potential scenarios beforehand to demonstrate your readiness for the role.
