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- Tasks: Lead quality assurance processes to enhance guest satisfaction and operational excellence.
- Company: Join Marriott International, the world's leading hospitality brand with over 7,000 properties globally.
- Benefits: Enjoy competitive salary, flexible benefits, and discounted stays for you and your loved ones.
- Why this job: Be part of an award-winning team with endless career progression and world-class training opportunities.
- Qualifications: 2-4 years in hospitality management or related fields; proficiency in Opera is a plus.
- Other info: Experience the vibrant culture of Mayfair while working in luxury hotels.
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings.
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more.
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
JOB SUMMARY
Results-driven & Detail-oriented Quality Manager with a passion for excellence in hospitality. Skilled in implementing quality assurance standards, enhancing guest satisfaction, and ensuring compliance with brand and regulatory requirements. Adept at training teams, optimizing operational processes, and driving continuous improvement to deliver exceptional guest experiences. The Quality Manager must review analytics and provide guidance and leadership to all high-guest-contact associates, working alongside with the HODs to deliver the brand promise.
CANDIDATE PROFILE
Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Proficiency with Opera, desired Six Sigma black belt qualification & project management experience. OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Proficiency with Opera, desired Six Sigma black belt qualification & project management experience.
WHAT WE CAN OFFER YOU:
- A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
- Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide.
- You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 23 days holiday including increasing to a maximum of 35 days.
- Attractive Bonus plan.
- Accommodation Service Charge after successful completion of probationary period.
- Complimentary private medical via AXA.
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat.
- Length of service rewards and invitations to recognition events.
- Monthly/yearly recognition schemes.
- Extensive training both internally and externally.
- World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
- Heavily discounted room rates for you & friends and family.
- Professional learning and development opportunities.
- Complimentary meals on duty.
- Complimentary dry cleaning.
- Complimentary use of Gym.
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations.
- Pension scheme to help you save for the future.
- Access to major high street discounts.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Multi Property Quality Manager employer: London Marriott Hotel Park Lane
Contact Detail:
London Marriott Hotel Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Property Quality Manager
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to quality and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Marriott, especially those in quality management roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented quality assurance processes in previous roles. Highlighting your experience with Six Sigma or similar methodologies will demonstrate your capability for this position.
✨Tip Number 4
Stay updated on industry trends in hospitality and quality management. Being knowledgeable about current best practices will show your passion for continuous improvement and your readiness to contribute to Marriott's success.
We think you need these skills to ace Multi Property Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and quality management. Emphasise any roles where you implemented quality assurance processes or improved guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for excellence in hospitality. Mention specific examples of how you've driven continuous improvement in previous roles and how that aligns with the values of Marriott International.
Highlight Relevant Qualifications: If you have a Six Sigma black belt qualification or project management experience, make sure to highlight these in your application. These skills are particularly relevant for the Multi Property Quality Manager role.
Showcase Your Leadership Skills: Since the role involves guiding and training teams, include examples of your leadership experience. Discuss how you've motivated teams to achieve high standards and improve operational processes.
How to prepare for a job interview at London Marriott Hotel Park Lane
✨Research the Company
Before your interview, take some time to learn about Marriott International and its values. Understanding their commitment to quality and guest satisfaction will help you align your answers with their expectations.
✨Showcase Your Experience
Be prepared to discuss your previous roles in guest services or management operations. Highlight specific examples where you implemented quality assurance processes or improved guest satisfaction, as this is crucial for the Multi Property Quality Manager position.
✨Demonstrate Leadership Skills
As a Quality Manager, you'll need to lead teams and drive continuous improvement. Share experiences where you've successfully trained or motivated a team, and how that led to enhanced performance or guest experiences.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful inquiries about the company's approach to quality assurance and how they support employee development, showing your genuine interest in the role.
