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For Companies At a Glance
- Tasks: Lead daily operations, ensuring top-notch guest experiences and property maintenance.
- Company: Join a stunning luxury resort in the Cairngorms, known for exceptional self-catering properties.
- Benefits: Enjoy a competitive salary, scenic location, and opportunities for professional growth.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a beautiful setting.
- Qualifications: Experience in luxury resorts, strong leadership skills, and a passion for guest service required.
- Other info: This role offers a chance to thrive in a supportive environment focused on excellence.
The predicted salary is between 36000 - 60000 £ per year.
Arecibo are delighted to be recruiting for an experienced Operations Manager for our client, a stunning luxury resort nestled in the heart of the Cairngorms, offering a range of exceptional self-catering properties including large villas, spacious apartments, and charming Scandinavian-style chalets. The resort also boasts a beautiful 9-hole, par 3 golf course, a vibrant restaurant, bar, and lounge, as well as leisure facilities including indoor heated swimming pools, tennis courts, and children's play areas.
Why This Role Is Perfect for You:
As the Operations Manager, you will play a pivotal role in delivering an exceptional guest journey from start to finish. With a focus on housekeeping excellence, you will ensure that each property is maintained to the highest standards, guaranteeing guests an unforgettable stay. Your commitment to outstanding guest service and attention to detail will be key to maintaining the resort's reputation for quality.
Key Responsibilities:
- Oversee day-to-day operations of the resort, ensuring excellence in housekeeping, guest services, and property maintenance.
- Foster a positive guest experience, proactively addressing needs, providing concierge-level service, and anticipating guest expectations.
- Lead, mentor, and develop a dedicated team, fostering a collaborative and motivated environment.
- Maintain high standards of cleanliness and presentation across all self-catering properties, ensuring attention to detail at all times.
- Drive operational efficiency while ensuring a premium service offering.
- Monitor guest feedback and continuously adapt services to enhance the guest journey.
- Manage the resort's financial performance, maximising profitability through effective cost control and operational improvements.
What We're Looking for:
- Proven experience in a similar role, ideally within luxury resorts or large self-catering properties.
- Strong commercial acumen with the ability to demonstrate results-driven leadership.
- Passion for delivering first-class guest service, with a commitment to housekeeping excellence.
- Ability to lead and develop teams, ensuring high performance and a positive culture.
- Entrepreneurial mindset with a proactive approach to driving improvements and added value.
- Excellent communication skills and the ability to engage with guests, staff, and stakeholders.
Benefits:
- Competitive salary and benefits package.
- Work in a beautiful, scenic location ideal for outdoor enthusiasts and those who love exploring the Cairngorms.
- Opportunities for professional development and career progression.
- A dynamic, supportive team environment.
This is an exciting opportunity for an experienced Operations Manager to join a forward-thinking luxury resort that is committed to creating memorable experiences for guests. If you have a passion for excellence in hospitality, a keen eye for detail, and a strong track record of operational success, we would love to hear from you. Apply now to start your next adventure in hospitality!
Operations Manager employer: Arecibo People
Contact Detail:
Arecibo People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Research the luxury resort industry thoroughly. Familiarise yourself with current trends, guest expectations, and operational challenges specific to high-end properties. This knowledge will help you speak confidently about how you can enhance the guest experience during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in luxury resorts. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency and guest satisfaction in previous roles. Use metrics and outcomes to demonstrate your impact, as this will resonate well with hiring managers looking for results-driven leaders.
✨Tip Number 4
Showcase your leadership style by preparing to discuss how you motivate and develop teams. Highlight any training programmes or initiatives you've implemented that foster a positive work culture, as this aligns with the role's emphasis on team development.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within luxury resorts or self-catering properties. Emphasise your achievements in guest service and housekeeping excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples of how you've improved operations or guest satisfaction in previous roles.
Highlight Leadership Skills: In your application, focus on your ability to lead and develop teams. Provide examples of how you've fostered a positive culture and motivated staff to achieve high performance.
Showcase Financial Acumen: Demonstrate your understanding of financial performance in your application. Include any experience you have with cost control and operational improvements that maximised profitability in past roles.
How to prepare for a job interview at Arecibo People
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a positive culture and driving performance.
✨Emphasise Guest Service Excellence
Highlight your passion for delivering first-class guest service. Be ready to discuss specific instances where you went above and beyond to enhance the guest experience, as this role is all about ensuring guests have an unforgettable stay.
✨Demonstrate Commercial Acumen
The role requires strong commercial awareness. Be prepared to talk about how you've maximised profitability in previous positions through effective cost control and operational improvements. Use metrics or results to back up your claims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to housekeeping excellence or guest complaints, and outline how you would address these issues effectively.
