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For Companies At a Glance
- Tasks: Create unforgettable guest experiences with a focus on personalisation and efficiency.
- Company: Join a prestigious luxury hotel known for its exceptional service and hospitality.
- Benefits: Enjoy competitive salary, generous holiday, wellness perks, and exclusive discounts at top restaurants and hotels.
- Why this job: Be part of a dynamic team that values relationships and offers opportunities for growth in a vibrant environment.
- Qualifications: 1-3 years in luxury hospitality, excellent communication skills, and a positive, enthusiastic attitude required.
- Other info: Flexibility to take on various tasks and a chance to work in a fast-paced, rewarding setting.
The predicted salary is between 24000 - 36000 £ per year.
Your purpose will be: To deliver an exceptional, seamless guest service experience where process becomes an illusion and personalisation is perfected. Building meaningful relationships with our guests throughout their stay ensuring future loyal guests.
You will be accountable for:
- Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection.
- Taking ownership of any guest request which comes your way seeing it through until completion.
- Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey.
Your key responsibilities & contribution will be:
- Ensuring the Front Hall is covered at all times and providing a warm welcome for all guests.
- Greeting valued guests and assisting them with any requests, ranging from arrival to departure needs.
- Reviewing all arrival reports and ensuring that VIP information is shared with the FOH teams.
- To confidently assist the Guest Executives in all elements of the front desk operation including arrivals, check out and billing.
- To drive revenue through upselling and cross selling.
- Communicating clearly with other teams and through RSM to ensure efficient service for our guests.
- Seeking opportunities to surprise and delight our guests.
- To meet all service standards in every guest interaction.
- Building connections with our guests during their stay when meeting them in the Front Hall.
- To pay keen attention to guest preferences and update profiles accordingly.
What you will need to do in this role?
- 1-3 years experience in a luxury hospitality environment.
- Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels.
- Enthusiastic and positive personality with the ability to build trusting relationships.
- Ability to multi-task and problem solve in a fast-paced environment.
- Keen eye for detail.
- Flexibility to work different shifts.
- Knowledge of OPERA PMS.
- Previous experience of guest complaint handling and going the extra mile to meet guest needs.
- Knowledge of Opentable, Silverware.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What's in it for you?
- Competitive salary, pension, and life assurance.
- 31-33 days of holiday (including public holidays).
- Cashback for wellbeing/healthcare expenses & Perkbox.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay at The Savoy after probation.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Gym access, cycle-to-work scheme and Virgin Active membership discount.
- Season ticket loan for commuting.
- Employee assistance program.
- English classes, optician reimbursements, and local discounts for F&B and retail.
Guest Relations Agent employer: The Savoy
Contact Detail:
The Savoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Agent
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially the specific standards and expectations of a 5-star experience. Understanding what sets luxury service apart will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with diverse groups of people. This will prepare you to build trusting relationships with guests from various backgrounds, which is crucial for a Guest Relations Agent.
✨Tip Number 3
Gain hands-on experience with OPERA PMS or similar property management systems. Familiarity with these tools will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those who work in luxury settings. Attend industry events or join online forums to learn about best practices and potentially get referrals for job openings.
We think you need these skills to ace Guest Relations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality. Emphasise your communication skills and any previous roles where you built strong relationships with guests.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention specific examples of how you've gone the extra mile for guests in past roles.
Showcase Your Skills: Clearly outline your ability to multitask and problem-solve in fast-paced environments. Provide examples of how you've successfully handled guest complaints or requests.
Highlight Relevant Knowledge: If you have experience with OPERA PMS or other relevant systems like Opentable, make sure to mention this. It shows you are prepared and knowledgeable about the tools used in the role.
How to prepare for a job interview at The Savoy
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to create memorable moments for guests.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with guests and colleagues in previous positions.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved guest complaints or issues. Emphasise your ability to think on your feet and adapt to fast-paced environments.
✨Familiarise Yourself with Relevant Systems
If you have experience with OPERA PMS or similar systems, mention it during the interview. If not, do a bit of research to show your willingness to learn and adapt to new technologies.
