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- Tasks: As a Customer Care Technician, you'll resolve homeowner issues and ensure high-quality care.
- Company: Join Dandara, a top UK housebuilder with over 30 years of excellence in community-focused homes.
- Benefits: Enjoy competitive pay, 33 days holiday, private medical insurance, and flexible benefits.
- Why this job: Make a real impact by enhancing homeowner satisfaction in a supportive and innovative environment.
- Qualifications: Experience in a technician role, strong communication skills, and a full UK driving license required.
- Other info: Work Monday to Friday and travel within the Southern region for site visits.
The predicted salary is between 24000 - 36000 £ per year.
At Dandara, we believe that our homes should be more than just beautiful places to live-they should be built with quality, innovation, and attention to detail, making a lasting impact on the communities around them. For over 30 years, we’ve been doing just that, establishing ourselves as one of the UK’s most respected private housebuilders.
We’re now looking for a skilled and experienced Customer Care Technician to support our developments across West Sussex & Hampshire. In this hands-on role, you will ensure that our homeowners receive high-quality care and attention to detail in resolving any post-completion issues.
Working Pattern – Monday to Friday
About the role
Reporting to the Customer Care Manager, the successful Customer Care Technician will be responsible for completing and coordinating any necessary remedial work, ensuring homeowners’ needs are met efficiently and with professionalism.
What you will do:
- Carry out inspections and minor repair works in homeowners’ properties, ensuring all tasks are completed to the highest standards.
- Be the on-site representative for homeowner concerns, addressing any issues promptly and with attention to detail.
- Coordinate and liaise with contractors and the construction team for larger remedial works, ensuring smooth communication and resolution.
- Manage and schedule appointments with homeowners, contractors, and the site team.
- Provide regular updates to homeowners on the status of their reported issues and follow up to ensure complete satisfaction.
- Keep detailed records of all works carried out and communicate regularly with the Customer Care Manager to address recurring issues.
- Handle any escalated matters with professionalism, ensuring excellent customer service at all times.
- Assist with ensuring that all properties meet our high standards and comply with building regulations.
What you will have:
- Proven experience in a technician or trades-based role, ideally within the construction, property, or new homes sector.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Excellent communication and problem-solving skills.
- Knowledge of health and safety regulations.
- A proactive, positive attitude with a strong customer service focus.
- Full UK Driving License and flexibility to travel to different sites within our Southern region when required.
What we will offer you:
- £30,000 – £45,000 depending on experience
- 33 days holiday (inclusive of bank holidays)
- Private Medical Insurance
- Employee Assistance Programme – EAP
- Health Hero digital doctor – 24 hr virtual help and appointments
- Health Assured Wisdom App
- Competitive parental leave
- 3x salary life assurance (with an option to increase to x4)
- Cycle to Work Scheme
- Employer-matched pension scheme of up to 5%
- Flexible benefits including shopping vouchers, airport parking, and reduced gym membership
Customer Care Technician employer: Dandara Living
Contact Detail:
Dandara Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarize yourself with Dandara's values and mission. Understanding their commitment to quality, innovation, and community impact will help you align your responses during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your hands-on experience in customer care or technician roles. Be prepared to discuss specific examples of how you've resolved issues efficiently and maintained high standards in previous positions.
✨Tip Number 3
Showcase your organizational skills by discussing how you manage multiple tasks and deadlines. Consider sharing a story where you successfully coordinated with contractors or teams to resolve a homeowner's issue.
✨Tip Number 4
Emphasize your communication skills and customer service focus. Prepare to explain how you handle escalated matters professionally and ensure complete satisfaction for homeowners, as this is crucial for the role.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Technician position at Dandara. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in a technician or trades-based role, particularly within the construction or property sector. Provide specific examples of how you've successfully managed customer concerns and completed remedial work.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your communication and problem-solving skills in your application. Use clear and concise language to demonstrate your ability to address homeowner concerns effectively.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of Dandara's values and commitment to quality and customer service. Mention why you are passionate about contributing to their mission and how your skills align with their needs.
How to prepare for a job interview at Dandara Living
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience in a technician or trades-based role. Highlight specific examples of inspections and repairs you've conducted, emphasizing your attention to detail and quality of work.
✨Demonstrate Strong Communication Abilities
Since you'll be the on-site representative for homeowner concerns, it's crucial to showcase your excellent communication skills. Practice explaining how you would address homeowner issues and coordinate with contractors effectively.
✨Emphasize Organizational Skills
The role requires managing multiple tasks and deadlines. Be ready to share examples of how you've successfully organized your workload in previous positions, ensuring that all appointments and communications were handled efficiently.
✨Exhibit a Customer-Centric Attitude
Dandara values high-quality customer care. Prepare to discuss how you prioritize customer satisfaction in your work, including any strategies you've used to follow up with clients and ensure their needs are met.
