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- Tasks: Support clients post-implementation by analysing requirements and providing expert guidance.
- Company: Join State Street, a leading global custodian bank and asset manager with over 200 years of experience.
- Benefits: Enjoy competitive benefits, flexible work options, and extensive development programmes.
- Why this job: Be part of a team innovating in investment management software using cutting-edge technologies like AI and Blockchain.
- Qualifications: 5+ years in financial solutions implementation; degree in Finance, Engineering, or related field preferred.
- Other info: Expect travel to client sites across the US and Canada, with a focus on customer service.
The predicted salary is between 43200 - 72000 £ per year.
Post Production Senior Consultants get involved post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues. The ideal candidate will have at least 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.
What you will be responsible for:
- Analyze and evaluate requirements while providing product expertise and guidance throughout the post go-live journey.
- Educate customers on the methodologies and functionality provided by CRIMS.
- Advise on best practices regarding the implementation and operation of Charles River solutions and services.
- Monitor and evaluate customer requirements to identify potential enhancements to Charles River solutions and services.
- Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management.
- Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes.
- Identify errors and mistakes in documentation and suggest corrections and improvements.
What we value:
- Post Go Live Senior Consultants are expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions.
- Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.
- Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.
- Substantive in one or more of the following: fixed income, equity financial instruments.
- Understanding of investment management or wealth management work flows, derivatives and FX instruments.
- Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.
- A strong record of customer service.
- Post Go Live Senior Consultants must understand customer needs and build effective relationships.
- The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner.
- They will need to also be able to influence key decision makers both internally and externally.
- Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
- Strong time management skills including the ability to manage multiple projects in parallel.
- Strong problem solving/analytical skills.
Education & Preferred Qualifications:
- Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science.
- An advanced degree or industry certification such as the CFA is a strong plus.
- 5+ years of experience.
Additional Requirements:
- The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients.
- Travel of 30-50% is typical but may exceed that at any given year.
Contact Detail:
Acord (association For Cooperative Operations Research And Development) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Production Senior Consultant, Charles River Development, Assistant Vice President
✨Tip Number 1
Familiarise yourself with the Charles River Investment Management Solution (CRIMS) and its functionalities. Understanding how CRIMS operates will allow you to speak confidently about your experience and how it aligns with the role during interviews.
✨Tip Number 2
Network with professionals in the financial industry, especially those who have experience with investment management systems. Engaging with current or former employees of State Street or Charles River Development can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in investment management technology, particularly around AI and Blockchain. Demonstrating knowledge of these emerging technologies can set you apart as a candidate who is forward-thinking and aligned with the company's vision.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've successfully resolved client issues or improved processes. Being able to articulate your problem-solving skills and customer service approach will resonate well with the hiring team.
We think you need these skills to ace Post Production Senior Consultant, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the financial industry, particularly focusing on your hands-on experience with investment management systems. Emphasise any roles where you led implementations or provided support for Front, Middle, or Back Office systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to analyse client requirements and provide product expertise.
Showcase Technical Skills: Highlight your technical skills related to multi-tier architectures, relational databases, SQL, and any relevant reporting tools. Provide examples of how you've used these skills in previous roles to solve problems or enhance client solutions.
Demonstrate Customer Service Experience: Include examples of how you've built effective relationships with clients and influenced decision-makers. This is crucial for the role, so be sure to convey your customer-driven approach and strong communication skills in your application.
How to prepare for a job interview at Acord (association For Cooperative Operations Research And Development)
✨Showcase Your Experience
Make sure to highlight your hands-on experience in the financial industry, especially with Front, Middle, or Back Office Investment Management systems. Be prepared to discuss specific projects you've worked on and how they relate to the role.
✨Understand Charles River Solutions
Familiarise yourself with the Charles River Investment Management Solution (CRIMS) and its functionalities. Being able to discuss how you can contribute to the post go-live process will demonstrate your commitment and understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Highlight your analytical skills and ability to communicate defects clearly, as this is crucial for supporting the defect resolution process.
✨Emphasise Customer Service
Since the role requires building effective relationships with clients, be ready to share instances where you've successfully managed client expectations and delivered high-quality service. This will show that you are customer-driven and understand the importance of client satisfaction.
