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- Tasks: Support event day Profit Protection and Risk & Compliance at iconic London stadia.
- Company: Join Delaware North, a leading hospitality provider with over 100 years of legacy.
- Benefits: Enjoy flexible hours, great pay, and the chance to work at world-class venues.
- Why this job: Be part of thrilling events and create unforgettable experiences for guests.
- Qualifications: Experience in management, coaching, and knowledge of health & safety in catering.
- Other info: Casual role with weekend and evening shifts, perfect for students or side hustlers.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team across our London stadia sites including Wembley Stadium, London Stadium and Emirates. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay The expected pay for this role is 26.8.
What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/Supervisory experience in catering/hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests. From the Lionesses making history in 2022, winning the UEFA Women’s Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that precedes itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us!
Profit Protection Compliance Manager employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager
✨Tip Number 1
Familiarise yourself with Delaware North's policies and procedures, especially those related to Profit Protection and Compliance. Understanding their operational standards will help you demonstrate your knowledge during interviews and show that you're ready to contribute from day one.
✨Tip Number 2
Network with current or former employees of Delaware North, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 3
Prepare to discuss your experience in coaching and mentoring others, as this is a key aspect of the role. Think of specific examples where you've successfully driven performance improvements, as these will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your flexibility and willingness to work weekends and evenings. Highlight any previous experience in similar environments where you've adapted to varying schedules, as this will demonstrate your commitment to the role.
We think you need these skills to ace Profit Protection Compliance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in profit protection, compliance, and management within catering or hospitality. Use specific examples that demonstrate your skills in coaching, mentoring, and managing operational standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Delaware North's values and how your background aligns with their mission, especially in relation to event day operations and compliance.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and your ability to work under pressure during events. Mention any experience you have with health and safety guidelines, as well as your knowledge of HR employment law.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on compliance and risk management.
How to prepare for a job interview at Delaware North
✨Showcase Your Compliance Knowledge
Make sure to brush up on Delaware North's policies and procedures, as well as health and safety guidelines. Demonstrating your understanding of compliance in a catering setting will show that you're serious about the role.
✨Highlight Your Coaching Experience
Since the role involves mentoring others, be prepared to discuss your past experiences in coaching and driving performance. Share specific examples of how you've successfully improved team dynamics or individual performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding security incidents or compliance issues. Think of scenarios from your previous roles where you had to manage a crisis or ensure compliance, and be ready to explain your approach.
✨Demonstrate Flexibility and Commitment
As this role requires working weekends and evenings, express your willingness to adapt your schedule. Highlight any previous experience in similar roles that required flexibility, showing that you can balance this job with other commitments.
