Senior Operations Manager - CRS (Maternity Cover)

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our \’3Ps\’.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change \’the system\’, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Job Description

As a Senior Operations Manager , you will oversee the delivery of Commissioned Rehabilitative Services (CRS), which support people on probation in their reintegration into society and reduce reoffending. Reporting to the Assistant Director, you will manage a team of Managers and staff, ensuring performance targets and contractual obligations are met. This role involves partnership representation, operational leadership, and strategic oversight across multiple service locations.

Key Responsibilities

• Lead and manage the CRS service, ensuring high-quality delivery.
• Supervise and support Managers and staff to meet performance targets.
• Represent Catch22 at senior-level meetings with stakeholders, including the National Probation Service (NPS) and commissioners.
• Oversee risk assessment and escalation procedures.
• Ensure effective case management systems and compliance with data protection policies.
• Provide strategic leadership, ensuring best practice and innovation in service delivery.
• Manage budgets, resources, and reporting requirements.

Qualifications

What We’re Looking For

• Experience in leading teams in justice, rehabilitation, or social care settings.
• Strong understanding of risk management, casework, and offender rehabilitation models.
• Ability to manage relationships with senior stakeholders and partner agencies.
• Leadership and management qualification (or working towards one) is desirable.
• Strong communication, problem-solving, and organisational skills.
• Commitment to diversity, inclusion, and safeguarding.

Additional Information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page . Please use reference REF3617I in your message so that we can identify the opportunity.

Contract: 12 month Fixed term contract from May 2025

Hours & work pattern: Full time, 38 hours per week.

Salary: Up to £47,010.60

Location: Multiple locations across London, with some home working (Expectation is 2-3 days in offices and 1-2 days work from home)

Interview process: Panel interview taking place shortly after closing date

Closing Date: 1630 on 4th of April 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, HMPPS clearance, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box ”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage.

Catch22 Justice requests no contact from agencies or media sales

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

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