Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch customer service.
- Company: Join a recognized and exciting business in Southwold, Suffolk.
- Benefits: Enjoy a permanent role with opportunities for growth and occasional travel.
- Why this job: Kickstart your IT career in a supportive environment that values your development.
- Qualifications: Previous IT support experience and knowledge of Windows/Microsoft are essential.
- Other info: A driving license and car are required for occasional travel.
The predicted salary is between 24000 - 36000 £ per year.
Junior 1st Line Support Analyst A fantastic opportunity for an Junior 1st Line Support Analyst to join one of the regions most exciting and recognised businesses on a permanent basis. As the IT Support Analyst, you will act as the first point of contact for IT queries as well as providing world class customer service. This is a fantastic opportunity for a enthusiasic Junior IT Analyst at the start of their career, looking for a role where they will be encouraged to grow. Based onsite in Southwold, Suffolk and with some occasional travel, a driving licence and car is essential. Key responsibilities. • Ensure service desk requests are logged, actioned and escalated appropriately • Provide 1st Level technical support within a Windows environment • Manage user accounts and permission requests across multiple platforms • Diagnose and resolve issues remotely, via telephone or on-site • Maintain a high level of customer service Key skills. • Previous experience within an IT Support position • Good knowledge of Windows / Microsoft / Active Directory • Excellent customer service skills • Any knowledge of JD Edwards, Guestline, ERP an advantage If you are interested in finding out more about this fantastic opportunity, please reach out today for a confidential chatIT Support Analyst
Junior 1st Line Support Analyst employer: Pure Resourcing Solutions Limited
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior 1st Line Support Analyst
✨Tip Number 1
Familiarize yourself with common IT support scenarios, especially those related to Windows environments. Being able to discuss specific examples of how you've resolved issues in the past can really impress during your interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes providing world-class customer service, think of ways you can demonstrate your ability to handle difficult situations and maintain a positive attitude.
✨Tip Number 3
If you have any experience with JD Edwards, Guestline, or ERP systems, be sure to highlight that knowledge. Even if it's limited, showing a willingness to learn about these systems can set you apart from other candidates.
✨Tip Number 4
Since the position requires occasional travel, make sure to mention your driving license and car availability. This shows you're ready and willing to meet the job's requirements right from the start.
We think you need these skills to ace Junior 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience in IT support. Emphasize your knowledge of Windows, Microsoft, and Active Directory, as well as any previous customer service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to provide excellent customer service and your technical support experience.
Highlight Relevant Experience: In your application, clearly outline any previous IT support positions you've held. If you have experience with JD Edwards, Guestline, or ERP systems, be sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Show Your Enthusiasm
As a Junior 1st Line Support Analyst, it's important to convey your enthusiasm for IT and customer service. Share examples of how you've helped others in the past or how you enjoy solving technical problems.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Windows environments, Microsoft products, and Active Directory. You might be asked to troubleshoot a common issue, so brush up on your technical skills before the interview.
✨Highlight Customer Service Skills
Since this role emphasizes world-class customer service, think of specific instances where you've provided excellent support. Be ready to explain how you handle difficult situations or irate customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about their support processes, team dynamics, or opportunities for growth within the organization. This shows your genuine interest in the position.
