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- Tasks: Join our IT team to tackle complex tech issues and support Azure services.
- Company: Be part of a dynamic company focused on innovative IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: This role offers hands-on experience and the chance to make a real impact in IT.
- Qualifications: Proven 3rd line support experience and strong Azure skills are essential.
- Other info: Ideal for tech enthusiasts eager to lead and innovate in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary: We are seeking an experienced 3rd Line IT Technical Support Engineer with strong Azure skills to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be ‘hands-on’, no job too small. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Microsoft Certified: Azure Administrator or similar certification preferred. Knowledge of scripting languages such as PowerShell preferred. If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this challenging and rewarding position
3rd Line IT Technical Support Engineer employer: Farleys Solicitors LLP
Contact Detail:
Farleys Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Technical Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with Azure services in your conversations. Discuss specific projects where you've implemented Azure solutions, as this will demonstrate your practical knowledge and problem-solving skills.
✨Tip Number 2
Familiarize yourself with the latest trends and updates in Azure technologies. Being able to discuss recent developments or features during your interview can show your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your experience with cyber security measures. Be ready to share examples of how you've managed security incidents or implemented security protocols in previous roles.
✨Tip Number 4
Network with professionals in the IT community, especially those who work with Azure. Engaging in discussions or attending relevant meetups can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace 3rd Line IT Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line IT support, particularly with Azure services. Include specific examples of how you've managed complex IT issues and implemented cyber security measures.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your problem-solving skills. Mention your familiarity with Microsoft Azure and any relevant certifications, such as Azure Administrator.
Showcase Relevant Skills: Clearly outline your technical skills related to the job description, such as experience with Windows Server, Active Directory, and networking concepts. Use bullet points for clarity.
Highlight Team Collaboration: Emphasize your ability to work both independently and as part of a team. Provide examples of past collaborations with other IT teams to design and implement solutions that met business requirements.
How to prepare for a job interview at Farleys Solicitors LLP
✨Showcase Your Azure Expertise
Be prepared to discuss your experience with Azure services in detail. Highlight specific projects where you've implemented Azure solutions, such as Entra or Conditional Access, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Expect to encounter scenario-based questions that test your troubleshooting abilities. Prepare examples of complex technical issues you've resolved, particularly those related to servers, networks, or cloud services, and outline your thought process during these situations.
✨Emphasize Cyber Security Knowledge
Since the role involves implementing cyber security measures, be ready to discuss your understanding of security protocols and incident management. Share any relevant experiences where you successfully managed security incidents or improved security compliance.
✨Prepare for Team Collaboration Questions
This position requires collaboration with other IT teams. Think of examples where you've worked effectively within a team to design or implement IT solutions. Highlight your communication skills and how you contribute to a positive team dynamic.
