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- Tasks: Manage member relationships and ensure top-notch customer service.
- Company: Join a leading membership organization dedicated to professional growth.
- Benefits: Enjoy 25 days annual leave, pension, and life assurance.
- Why this job: Be part of a supportive team that values your input and career development.
- Qualifications: Looking for proactive self-starters with excellent communication and organizational skills.
- Other info: This role is perfect for those passionate about helping others succeed.
The predicted salary is between 16800 - 28000 £ per year.
Customer Service Executive Membership Organisation Permanent 37 hours per week Milton Keynes Office Salary £28,000 pa Benefits : Pension, 25 days annual leave Christmas closure, Employee assistance programme, life assurance My client, a membership organisation is recruiting for a 2 Customer Service Executives. Main Responsibilities of the Membership Executive Take responsibility for the member life cycle including customer relationship management and customer service delivery. Membership renewals and engagement; payments, general queries, and answering and screening enquiries by telephone and email. Follow-up any membership referrals and leads, creating a seamless joining journey and onboarding experience for new members. Overseeing each stage of the member journey and supporting members with their professional progression through the promotion of their training and courses. Administration of member services and training courses e.g. face-to-face and online courses, qualifications, sourcing training venues, etc, utilising the CRM and LMS systems in line with their procedures and processes. Interact with learners, delegates and trainers/training providers on learning related activities. Updating CRM – using data from the CRM provide regular reports, on membership acquisition, engagement and retention. To provide ad hoc support as necessary from time to time. Essential Skills Proactive, a self-starter with b2b experience and excellent customer service skills. Excellent verbal / communication skills, internally and externally. Excellent telephone and people skills. Organisational skills: Able to prioritise own workload and meet tight deadlines. Accuracy and attention to detail. IT / Microsoft Skills To apply for the Membership Executive role please send us your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
Customer Service Executive employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with CRM and LMS systems, as these are crucial for the role. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in a B2B context. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with members via phone and email, being articulate and clear is essential. Consider role-playing common customer scenarios with a friend.
✨Tip Number 4
Research the membership organization thoroughly. Understanding their mission, values, and the services they offer will help you tailor your responses in the interview and show your genuine interest in the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and essential skills required, such as customer relationship management and excellent communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and B2B environments. Emphasize your proactive nature, organizational skills, and any specific achievements that demonstrate your ability to manage member relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with CRM systems and customer engagement.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is accurate and presented clearly, as attention to detail is crucial for this role.
How to prepare for a job interview at Membership Bespoke
✨Show Your Customer Service Skills
Be prepared to discuss specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your proactive approach and ability to engage with customers effectively.
✨Demonstrate Your Organizational Abilities
Since the role requires managing multiple tasks, share instances where you prioritized your workload and met tight deadlines. This will showcase your organizational skills and attention to detail.
✨Familiarize Yourself with CRM Systems
Research common CRM and LMS systems used in membership organizations. Being able to discuss your experience or knowledge of these tools can set you apart from other candidates.
✨Prepare for Behavioral Questions
Expect questions that assess your communication skills and ability to work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise answers.
