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For Companies At a Glance
- Tasks: Help customers with mortgage inquiries and provide top-notch service.
- Company: Join More2Life, a leader in the Equity Release market since 2008.
- Benefits: Enjoy a competitive salary of £24,000 pa and a supportive team environment.
- Why this job: Be part of a company with amazing Trustpilot reviews and make a real impact.
- Qualifications: Experience in customer service, strong software skills, and excellent communication are key.
- Other info: Work Monday to Friday, 9am to 5pm, in a fast-paced, dynamic setting.
The predicted salary is between 24000 - 33600 £ per year.
Customer Service Agent – Inbound Monday – Friday 9am – 5pm £24,000 pa More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help thousands of people every month to confidently release cash from their homes. To provide the best experience for our customers we have dedicated Customer Service teams who provide outstanding outcomes to our lifetime mortgage customers. You may be on the telephony team taking calls from customers who want to look at switching their mortgage to a new rate or to move property, or you may be dealing with the administration of building work, probate or repayments. Whichever it is you will be providing above standard service, proving our amazing 4.5 stars Trustpilot reviews. What we look for in our Customer Service Agents: Experience of working within a telephone-based customer service led environment with inbound or outbound calls. Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred). Ability to multi-task and manage own workload in a fast-paced environment. Good administration skills, working to deadlines and exceptional attention to detail. First class communication skills, both written and verbal
Customer Service Agent employer: Key Group Careers
Contact Detail:
Key Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarize yourself with the Equity Release market and More2Life's services. Understanding the specifics of what we offer will help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling customer inquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multi-task in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks simultaneously, as this is crucial for our Customer Service Agents.
✨Tip Number 4
Highlight your software skills, particularly in Outlook and Word. If you have experience with Excel and Adobe, be sure to mention that too, as it demonstrates your readiness to handle administrative tasks efficiently.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based customer service environments. Emphasize any relevant roles where you managed inbound or outbound calls, showcasing your ability to provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your communication skills and attention to detail, as well as your ability to multi-task in a fast-paced environment.
Highlight Software Proficiency: Clearly list your software skills in your application. Since the job requires proficiency in Outlook, Word, and preferably Excel and Adobe, make sure to mention your experience with these tools and how you've used them in previous roles.
Showcase Customer Service Success: Provide examples of how you've contributed to positive customer experiences in past positions. If you have metrics or feedback (like high customer satisfaction ratings), include those to strengthen your application.
How to prepare for a job interview at Key Group Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially those involving telephone interactions. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Software Proficiency
Since the role requires excellent software skills, be ready to talk about your experience with Outlook, Word, and any other relevant software. You might even want to mention how you've used these tools to enhance your productivity.
✨Emphasize Multi-tasking Abilities
In a fast-paced environment, being able to juggle multiple tasks is crucial. Prepare examples that illustrate your ability to manage your workload effectively while maintaining high standards of service.
✨Communicate Clearly and Confidently
First-class communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider doing mock interviews to refine your delivery.
