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- Tasks: Visit customers to explain TV licence requirements and help them find payment plans.
- Company: Join a supportive team focused on compliance and community engagement in South East London.
- Benefits: Enjoy a competitive salary, flexible hours, and perks like a company car or allowance.
- Why this job: Gain valuable skills while making a positive impact in your community with a dynamic work culture.
- Qualifications: Must have a full UK driving licence and strong communication skills; experience not required.
- Other info: Receive comprehensive training and enjoy 23 days holiday, rising to 29, plus volunteering opportunities.
The predicted salary is between 26300 - 36000 £ per year.
Description
:
Core Responsibilities:
What you’ll need to bring:
What’s in it for you?
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
You\’ll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.
The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.
Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at < or call and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
London
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information in a simple way. Role-playing scenarios with friends or family can help you become more comfortable and confident in real-life situations.
✨Tip Number 3
Research the South East London area, particularly the SE9 postcode. Knowing the community and its demographics can give you an edge when discussing how to approach potential customers during your visits.
✨Tip Number 4
Prepare for the possibility of attending court by understanding the process and what is expected of you as a witness. This will show your readiness to take on all aspects of the role and reassure the hiring team of your reliability.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the key tasks such as conducting door-to-door visits and explaining payment schemes.
Tailor Your CV: Highlight your interpersonal and communication skills in your CV. Even if you don't have direct experience, showcase any relevant skills or experiences that demonstrate your ability to engage with customers effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your enthusiasm for it. Mention why you are interested in working as a Television Licence Field Officer and how your skills align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal and communication skills are essential for this role, practice articulating your thoughts clearly. Consider examples from your past experiences where you've successfully communicated complex information to others.
✨Demonstrate Empathy
During the interview, highlight your ability to listen and empathise with customers. Be ready to discuss how you would handle objections or concerns from individuals who may not understand the need for a TV licence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would approach a situation where a customer is resistant to obtaining a licence and prepare your responses accordingly.
