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- Tasks: Be the friendly face of our health center, helping patients with appointments and queries.
- Company: Join the Old Harlow Health Centre, a caring community-focused practice.
- Benefits: Enjoy 5.6 weeks of annual leave and the chance to join the NHS pension scheme.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Customer service experience and strong communication skills are essential; healthcare experience is a plus.
- Other info: Part-time role, 15 hours a week, with some flexibility required.
The predicted salary is between 24000 - 36000 £ per year.
The Old Harlow Health Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15 hours per week working 1.00pm to 6.30pm, Monday – Wednesday.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
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Greeting and directing all patients.
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Making appointments.
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Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
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Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
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Advising patients of practice procedures.
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Registering new patients.
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Accurately maintaining patient database and records, photocopying, filing and scanning., Benefits include 5.6 weeks annual leave inclusive of bank holidays pro rata and the option to join the NHS pension scheme.
Please see our website for further information about the practice at www.oldharlowhealth.co.uk.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
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Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
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Experience of working with the general public, being sensitive and empathic in distressing situations.
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Ability to work as part of a team.
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Strong IT and administration skills, with a high level of accuracy and attention to detail.
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Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Receptionist/Care Navigator employer: The Old Harlow Health Centre
Contact Detail:
The Old Harlow Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator
✨Tip Number 1
Familiarize yourself with the specific services and procedures of The Old Harlow Health Centre. Understanding the practice's offerings will help you answer patient queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will showcase your ability to remain calm and empathetic under pressure.
✨Tip Number 3
Prepare to discuss your IT and administration skills. Be ready to talk about any relevant software you've used in previous roles, as well as your attention to detail when managing records and databases.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing experiences where you've collaborated with others to achieve a common goal. This will show that you can work well within a team, which is essential for this role.
We think you need these skills to ace Receptionist/Care Navigator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist/Care Navigator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or healthcare settings. Mention specific examples where you demonstrated excellent communication skills, empathy, and the ability to work under pressure.
Showcase Your Skills: Make sure to include your IT and administration skills in your application. Provide examples of how you've maintained records accurately and managed patient databases in past roles.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the practice. Mention why you are interested in working at The Old Harlow Health Centre and how you align with their values and mission.
How to prepare for a job interview at The Old Harlow Health Centre
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role during the interview. The receptionist position is pivotal in creating a positive experience for patients, so demonstrating your passion for customer service and patient care will set you apart.
✨Highlight Relevant Experience
Be prepared to discuss any previous experience you have in customer service or healthcare settings. Share specific examples of how you've handled patient queries or worked under pressure, as this will showcase your suitability for the role.
✨Demonstrate Communication Skills
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you handle a patient complaint, so being able to communicate effectively is key.
✨Emphasize Teamwork
The job requires working as part of a team, so be ready to discuss how you collaborate with others. Share examples of how you've contributed to a team environment in the past, and express your willingness to support colleagues when needed.
