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For Companies At a Glance
- Tasks: Support staff with software and applications across various Council services.
- Company: Join Midlothian Council, a dynamic organization transforming service delivery.
- Benefits: Enjoy hybrid working options and a competitive salary starting at £30,243.53 per year.
- Why this job: Develop your career in software support while making a real impact in the community.
- Qualifications: SVQ level 3 or equivalent in IT, plus advanced MS Excel skills required.
- Other info: Guaranteed interviews for trainees, care-experienced youth, and those with disabilities.
The predicted salary is between 30243 - 33600 £ per year.
Job Vacancy
An exciting opportunity has arisen for motivated and enthusiastic candidates to develop the necessary skills to deliver software and applications support to staff across all Council services.
Based in Midlothian House (home/hybrid working available) as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilising Council systems and applications as follows:
Post 1 : Education management system (SEEMiS), Parents Portal, National Entitlement Card Management System and Groupcall (Parental Comms System).
Post 2: Repairs and Maintenance systems, Waste Services system, Corporate Gazeteer, Leisure Management system and Vehicle Telematics.
You will support the implementation, operation and ongoing development of these systems/applications and associated business processes and deliver training to system users as required.
This role would suit ambitious individuals who would be interested in developing a career in the support of software/applications.
Please ensure as far as possible that evidence in your application meets the essential and desirable criteria outlined below, citing specific examples.
KNOWLEDGE
EDUCATIONAL/VOCATIONAL QUALIFICATIONS REQUIRED
Essential:
Jobholders must be educated to SVQ level 3/ in a relevant subject such as HNC Information
Technology, Information Management, Business Information Systems, or evidence of
equivalent competency along with evidence of numeracy and literacy at Higher Grade.
EXPERIENCE REQUIRED
Essential:
Evidence of advanced MS Excel skills.
Evidence developed interpersonal skills to agree and implement changes in procedures.
An understanding of the relevant legislation associated with the retention of information.
Desirable:
Evidence of the ability to produce and manipulate data for a variety of uses using various
query and reporting tools.
Previous Systems Administration experience including the provision of helpdesk service to
colleagues and other stakeholders
Experience of the delivery of staff training.
Experience in the design and production of training/procedural/guidance documentation.
CLOSING DATE – Monday 6th January 2025
INTERVIEW DATE – Wednesday 15th January 2025
Job Advert
Position Title: Applications Support Officer x2
Directorate: Place
Working from Home: Hybrid
Location: Midlothian House
Contract Status: Permanent
Hours of Work: 36
Working Pattern: Monday to Friday, 7 hours 12 minutes per day
Weeks per year: 52
Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.
Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,243.53 per annum.
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.
Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.
Jobholders must be educated to SVQ level 3/ in a relevant subject such as HNC Information
Technology, Information Management, Business Information Systems, or evidence of
equivalent competency along with evidence of numeracy and literacy at Higher Grade.
EXPERIENCE REQUIRED
Essential:
Evidence of advanced MS Excel skills.
Evidence developed interpersonal skills to agree and implement changes in procedures.
An understanding of the relevant legislation associated with the retention of information.
Desirable:
Evidence of the ability to produce and manipulate data for a variety of uses using various
query and reporting tools.
Previous Systems Administration experience including the provision of helpdesk service to
colleagues and other stakeholders
Experience of the delivery of staff training.
Experience in the design and production of training/procedural/guidance documentation.
Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,243.53 per annum.
Applications Support Officer x2 - MID06565 employer: Midlothian Council
Contact Detail:
Midlothian Council Recruiting Team
+441312713063
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Officer x2 - MID06565
✨Tip Number 1
Familiarize yourself with the specific systems mentioned in the job description, such as SEEMiS and Groupcall. Understanding how these applications work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in providing software support or training. Be ready to discuss specific examples where you successfully helped users understand and utilize applications effectively.
✨Tip Number 3
Brush up on your MS Excel skills, especially advanced functions. Since this is a key requirement, being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your interpersonal skills and how you've used them to implement changes in procedures. This role requires collaboration, so demonstrating your ability to work well with others is crucial.
We think you need these skills to ace Applications Support Officer x2 - MID06565
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to clearly state your educational background, especially if you have an SVQ level 3 or HNC in Information Technology, Information Management, or Business Information Systems. Provide specific examples of how your education has prepared you for this role.
Demonstrate Your Experience: Include detailed examples of your experience with advanced MS Excel skills and any previous systems administration roles. Highlight your ability to provide helpdesk support and deliver training to staff, as these are essential for the position.
Showcase Interpersonal Skills: Provide examples that demonstrate your developed interpersonal skills. Explain situations where you successfully agreed and implemented changes in procedures, as this is a key requirement for the role.
Tailor Your Application: Ensure your application addresses both the essential and desirable criteria outlined in the job description. Use specific examples to illustrate how you meet these criteria, particularly in relation to data manipulation and training documentation.
How to prepare for a job interview at Midlothian Council
✨Showcase Your Technical Skills
Make sure to highlight your advanced MS Excel skills during the interview. Be prepared to discuss specific examples of how you've used Excel in previous roles, especially in data manipulation and reporting.
✨Demonstrate Interpersonal Skills
Since the role requires working with various stakeholders, be ready to share examples of how you've successfully communicated and implemented changes in procedures. This will show your ability to collaborate effectively.
✨Understand Relevant Legislation
Familiarize yourself with the legislation related to information retention. Being able to discuss this knowledge will demonstrate your understanding of compliance and its importance in the role.
✨Prepare for Training Scenarios
As the position involves delivering training to system users, think about your past experiences in training or documentation creation. Prepare to discuss how you would approach training staff on new systems or applications.