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- Tasks: Build strong client relationships and manage diverse portfolios in a dynamic environment.
- Company: Join a rapidly growing accountancy practice focused on high-quality client service.
- Benefits: Enjoy opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact by helping clients thrive while advancing your career in a vibrant setting.
- Qualifications: Must be a qualified accountant with a proactive approach and passion for client engagement.
- Other info: Opportunity to mentor junior staff and foster a culture of continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
As Senior Client Services Manager, your role will be to develop long-term relationships with a varied portfolio of clients, ensuring their accounting and business advisory needs are met to the highest standards. You will engage with a wide range of clients. Working within a rapidly growing environment, you will be expected to manage client portfolios effectively while contributing to the growth of the business.
Key Responsibilities:
- Managing client relationships, which will include regular touch points with your clients, both online and in-person.
- Explore development opportunities with existing relationships to increase portfolio sizes.
- Managing finances of portfolio, including driving monthly billing targets, monitoring and improving recoveries, debt recovery and forecasting.
- Reviewing VAT returns, personal tax returns and partnership returns, limited company and sole trader accounts.
- Assisting in the management of the office and developing junior members of staff and proactively look to develop a culture on continuous improvement and best practice.
- Identifying training and development needs and ensuring these are facilitated.
Requirements:
A qualified accountant who is proactive, with a passion for client engagement.
Senior Client Service Manager - Accountancy Practise employer: Dickson O'Brien Associates
Contact Detail:
Dickson O'Brien Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager - Accountancy Practise
✨Tip Number 1
Network with professionals in the accountancy field. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in client service management within accountancy. Understanding current challenges and innovations can help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to drive results and improve client satisfaction, as these are key aspects of the role.
✨Tip Number 4
Showcase your leadership skills by discussing any experience you have in mentoring or developing junior staff. This will demonstrate your capability to contribute to a positive team culture and support the growth of the business.
We think you need these skills to ace Senior Client Service Manager - Accountancy Practise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and accountancy. Use specific examples that demonstrate your ability to meet clients' accounting and business advisory needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client engagement and how your proactive approach has led to successful outcomes in previous roles. Mention your qualifications and how they align with the responsibilities outlined in the job description.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements such as increasing portfolio sizes or improving billing targets. This will help illustrate your capability to contribute to the growth of the business.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with managing client portfolios and developing junior staff. Be ready to discuss specific scenarios where you demonstrated leadership and continuous improvement.
How to prepare for a job interview at Dickson O'Brien Associates
✨Showcase Your Client Relationship Skills
As a Senior Client Services Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and proactive approach.
✨Demonstrate Financial Acumen
Since the role involves managing finances and driving billing targets, be ready to discuss your experience with financial management. Bring specific examples of how you've improved recoveries or handled debt recovery in previous roles.
✨Highlight Your Leadership Experience
This position requires developing junior staff and fostering a culture of continuous improvement. Be prepared to talk about your leadership style and any mentoring or training experiences you've had that demonstrate your ability to develop others.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of VAT returns, personal tax returns, and various account types. Expect questions that assess your understanding of these areas and be ready to explain complex concepts clearly.
