Infrastructure Support Engineer

Infrastructure Support Engineer Location: Birmingham| Salary: 27-30k | Start: ASAP | On-site Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly! What You'll Be Doing Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks. Managing Active Directory & Microsoft 365 Exchange – creating, maintaining, and troubleshooting user accounts. Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations. Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols. Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS. Keeping the IT asset register up to date and ensuring all procedures are followed. Delivering top-notch customer service while working in a fast-paced environment.What We're Looking For Experience of IT support experience in a corporate or logistics environment. Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting. A strong communicator with excellent problem-solving skills and a proactive mindset. Ability to remain calm under pressure and work effectively in a team. Certifications like CompTIA A+, MCP, or MCSA are a plus!Why Join Us? A fast-moving, supportive environment where no two days are the same. Opportunities to grow and up skill in cutting-edge IT technologies. A culture that values innovation, teamwork, and customer service.At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data