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- Tasks: Support Loss Adjusters by guiding customers through the claims process and solving daily challenges.
- Company: Join a dynamic team dedicated to making a difference in people's lives during tough times.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and a generous holiday allowance.
- Why this job: Make a real impact while developing your skills in a supportive and fast-paced environment.
- Qualifications: Experience in claims, excellent communication skills, and commitment to achieving Cert CILA qualification.
- Other info: Comprehensive training provided, with opportunities for career growth and industry recognition.
The predicted salary is between 28800 - 42000 £ per year.
The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You’ll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward.
Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It’s a chance to make a real difference in people’s lives, one steady step at a time.
Whether working from home or in our bright, collaborative office, you’ll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters’ Cert CILA).
It’s a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
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Experience in a claims environment, ideally property claims.
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Excellent communication skills : You’ll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
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A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification.
Remuneration : Competitive salary taking into account skills, experience and qualifications, 1. Competitive salary taking into account skills, experience and qualifications
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A Self Invested Personal Pension Scheme (SIPP)
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Holiday allowance of 25 days plus bank holidays
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Flexible working from our office or your home
Health & support
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Private healthcare plan (including pre-existing conditions)
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Life assurance
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Employee assistance programme for employee wellbeing
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Group Income Protection
Other benefits
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Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
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Discounts on various products and services
Claims Technician - Domestic Major Loss, Scotland employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician - Domestic Major Loss, Scotland
✨Tip Number 1
Familiarize yourself with the claims process, especially in property claims. Understanding the common challenges and solutions will help you engage confidently with both customers and contractors.
✨Tip Number 2
Practice your communication skills by explaining complex topics to friends or family. This will prepare you for the role's requirement to clearly articulate details to policyholders and negotiate settlements.
✨Tip Number 3
Show your initiative by researching the Chartered Institute of Loss Adjusters' Cert CILA qualification. Understanding its importance and how it can enhance your career will demonstrate your commitment to professional growth.
✨Tip Number 4
Network with professionals in the insurance and claims industry. Engaging with others can provide insights into the role and may even lead to valuable connections that could help you land the job.
We think you need these skills to ace Claims Technician - Domestic Major Loss, Scotland
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Technician position. Understand the key responsibilities, such as guiding customers through the claims process and collaborating with contractors. This will help you tailor your application to highlight relevant experiences.
Highlight Communication Skills: Since excellent communication is crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to explain complex details clearly and negotiate effectively. Use concise language and avoid jargon.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully solved problems in a claims environment or similar settings. Describe how you approached these challenges and the positive outcomes that resulted from your initiative.
Express Commitment to Professional Development: Mention your willingness to work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification. This shows your dedication to the field and your desire to grow professionally, which can set you apart from other candidates.
How to prepare for a job interview at Sedgwick
✨Show Empathy
As a Claims Technician, you'll be the calming voice for customers in distress. During the interview, demonstrate your ability to empathize with clients by sharing examples of how you've supported others in challenging situations.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex concepts in simple terms, and be prepared to discuss how you would handle difficult conversations with policyholders or contractors.
✨Highlight Problem-Solving Skills
Each claim presents a unique challenge. Be ready to discuss specific instances where you've successfully navigated problems, showcasing your initiative and independent thinking.
✨Express Commitment to Professional Development
The role requires a commitment to obtaining the Cert CILA qualification. Share your enthusiasm for continuous learning and any steps you've already taken towards professional development in the claims field.
