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For Companies At a Glance
- Tasks: Join our nights team to deliver exceptional customer service for over 10,000 properties.
- Company: Elogs maximises building performance with 24/7 support and innovative technology.
- Benefits: Enjoy 25 days annual leave, gym discounts, and a cycle-to-work scheme.
- Why this job: Be part of a supportive culture that values your growth and offers career advancement.
- Qualifications: Experience in high-quality customer service and strong communication skills are essential.
- Other info: Fixed night shifts: 3 nights on, 3 nights off from 7pm to 7am.
Permanent Location: Office Based, Cambridgeshire
Salary: £25,400 (inclusive of £2,000 shift allowance) + Benefits
Working hours: 7pm to 7am (3 on 3 off)
About Us
At Elogs, we enable our clients to maximise their buildings’ performance by providing support around the clock. With our team of experienced problem solvers and our unrivalled platform, you gain full control of your facilities’ performance. Confidence and reliability isn’t a question - it’s guaranteed. We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment.
About the role
We’re looking for a highly organised and thorough Property Services Administrator to join our dedicated nights team. You’ll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether it’s liaising with tenants, landlords, facilities managers, or engineers, you’ll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world-class service. You’ll work a fixed shift pattern of three nights on, three nights off as we provide 24/7 support to our clients to keep services running seamlessly.
What you’ll be doing:
- Logging, scheduling and co-ordinating maintenance, inspections, and repair works
- Acting as the primary point of contact for enquiries, issues and service requests
- Manage and track service requests, prioritising urgent issues and always keeping clients updated with progress
- Resolve queries quickly and effectively, always going the extra mile
- Liaise with contractors, suppliers, and service providers to ensure timely resolution of maintenance issues
- Monitor the status of ongoing projects and resolve operational issues as needed
- Support team members with additional tasks and projects as required
- Achieving key service metrics and resolving issues within client SLAs
- Building strong, trusted relationships with clients
- Problem-solving, staying calm under pressure to provide impactful solutions
About you
We’re all about finding people who thrive in fast-paced, dynamic environments and who truly care about delivering unforgettable customer experiences.
- You know how to do this – you have experience providing high quality customer service
- You’re a great communicator – you can build great relationships with clients both over the phone and via email
- You can work in a fast-paced environment – you can work under pressure with a calm and reassuring approach
- You’re a proactive problem solver – you pay attention to detail and take a solutions focussed approach to problem solving
- You’re creative – you can think outside the box and show technical resourcefulness to solve customer challenges
- You’re tech-savvy – you’re proficient with modern technology and are comfortable navigating systems to complete tasks
- You’re flexible – this role involves night-time working with 3 nights on / 3 nights off shift pattern from 7pm to 7am
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Our Benefits:
- Annual leave: 25 days of annual leave, plus bank holidays.
- Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
- Flexibility: Charity days and religious holiday swaps.
- Learning: Online learning resources and professional development support.
- Extras: Cycle-to-work scheme and retail discounts.
Property Services Administrator - Nights employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Administrator - Nights
✨Tip Number 1
Familiarise yourself with the property management industry and the specific challenges faced by night-time administrators. Understanding the nuances of this role will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in customer service, especially in fast-paced environments. Be ready to share specific examples of how you've successfully resolved issues or improved client satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you stay calm under pressure. Think of scenarios where you've had to think on your feet and provide effective solutions quickly.
✨Tip Number 4
Showcase your tech-savviness by being familiar with common property management software or tools. If you have experience with specific systems, mention them to demonstrate your ability to adapt to their technology.
We think you need these skills to ace Property Services Administrator - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed enquiries or resolved issues, as these are key aspects of the Property Services Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled challenging situations or built strong relationships with clients.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, communication, and technical proficiency. Use keywords from the job listing to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Property Services Administrator position.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Since the role involves delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and go the extra mile for clients.
✨Demonstrate Problem-Solving Abilities
The job requires proactive problem-solving skills. Think of scenarios where you had to think outside the box to resolve an issue. Be ready to discuss your thought process and the steps you took to find a solution.
✨Familiarise Yourself with Technology
As the role is tech-savvy, ensure you're comfortable discussing any relevant software or systems you've used in previous roles. If you have experience with maintenance scheduling or tracking systems, mention that to show you're prepared for the technical aspects of the job.
✨Prepare for Shift Work Questions
Given the night shift pattern, be ready to discuss your flexibility and how you manage working during unconventional hours. Share any previous experiences with night shifts or how you plan to maintain a work-life balance while working nights.
