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- Tasks: You'll manage customer service schedules and prioritise calls for repairs.
- Company: Join a dynamic team in Corby focused on exceptional customer service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a team that values customer satisfaction and makes a real impact.
- Qualifications: No specific experience required, just a passion for helping others.
- Other info: Great opportunity for high school and college students looking to gain experience.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity to join our client in Corby has arisen. As Repairs Scheduler/Planner, you will support our client's customer services function reporting to the Customer Service Manager, with the utmost appreciation of the importance of delivering outstanding customer service.
The successful candidate will understand the importance of managing client SLAs and prioritising customer calls.
Repairs Scheduler/Planner employer: Interaction - Kettering
Contact Detail:
Interaction - Kettering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler/Planner
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) related to customer service and repairs scheduling. Understanding these metrics will help you demonstrate your ability to manage client SLAs effectively during interviews.
✨Tip Number 2
Research common software tools used in repairs scheduling and planning. Being knowledgeable about these tools can give you an edge, as it shows your readiness to hit the ground running in the role.
✨Tip Number 3
Prepare examples from your past experiences where you successfully prioritised tasks or managed customer expectations. This will help you illustrate your problem-solving skills and customer service focus during the interview.
✨Tip Number 4
Network with professionals in the repairs and customer service industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Repairs Scheduler/Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities of a Repairs Scheduler/Planner. Highlight your understanding of customer service and managing client SLAs in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in scheduling, planning, or customer service roles. Use specific examples that demonstrate your ability to prioritise tasks and manage customer calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention how your skills align with the requirements of the role and express your enthusiasm for working with the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Interaction - Kettering
✨Understand the Role
Make sure you have a clear understanding of what a Repairs Scheduler/Planner does. Familiarise yourself with managing client SLAs and prioritising customer calls, as these are key aspects of the role.
✨Showcase Customer Service Skills
Prepare examples from your past experiences that demonstrate your commitment to outstanding customer service. Highlight situations where you effectively managed customer expectations or resolved issues.
✨Research the Company
Take some time to learn about the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
