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- Tasks: Help students navigate their financial challenges and provide expert advice.
- Company: Join the University of Salford, a supportive community focused on student success.
- Benefits: Enjoy a blended work environment with both in-office and remote options.
- Why this job: Make a real impact on students' lives while developing your customer service skills.
- Qualifications: Strong customer service skills and an interest in student finance are essential.
- Other info: Work hours are flexible, operating between 8am and 6pm.
The predicted salary is between 28800 - 43200 £ per year.
The University of Salford has a new opportunity for a Specialist Student Adviser to join our team of existing advisers in the Student Support Team. The role of the Specialist Student Adviser is to provide a range of services, including advice and support, to stakeholders including, students, staff and families of current and prospective students. The role will include providing advice face to face, by telephone, via email and in the askUS Referral Lounge. The ideal candidate will have strong customer service skills and an interest in student finance and funding. Student Support is made up of teams providing specialist advice and support to students at the University, including the Money Advice & Funds Service, with the aim of providing a holistic and inclusive offer of support services. The core function of the Money Advice & Funds Service is to support University of Salford students to overcome the financial barriers our students may experience to study through the provision of advice, support and administration of funds granted to students experiencing financial hardship. The service operates between 8am and 6pm. The location of an advisers role is blended, spending some days in office at Peel Park campus and others working from home. Key Responsibilities Provide specialist advice to customers and team members on student fu…
Specialist Student Adviser (Advice and Guidance) employer: University of Salford Careers
Contact Detail:
University of Salford Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Student Adviser (Advice and Guidance)
✨Tip Number 1
Familiarize yourself with the specific services offered by the Money Advice & Funds Service. Understanding the nuances of student finance and funding will not only help you in your role but also impress during the interview.
✨Tip Number 2
Engage with current students or alumni from the University of Salford to gain insights into their experiences with student support services. This knowledge can provide valuable context for your discussions during the interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved issues or provided support in previous roles. Be ready to discuss these scenarios in a way that highlights your problem-solving abilities.
✨Tip Number 4
Research the blended working model and be prepared to discuss how you would manage your time effectively between in-office and remote work. Demonstrating your adaptability will be key in showing you're a great fit for the team.
We think you need these skills to ace Specialist Student Adviser (Advice and Guidance)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Specialist Student Adviser position. Understand the key responsibilities and required skills, especially focusing on customer service and student finance.
Tailor Your CV: Customize your CV to highlight relevant experience in providing advice and support, particularly in educational settings. Emphasize any roles where you demonstrated strong customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of financial barriers they may face. Use specific examples from your past experiences to illustrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Salford Careers
✨Show Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to listen actively and respond empathetically to their needs.
✨Demonstrate Knowledge of Student Finance
Familiarize yourself with common student finance issues and funding options available to students. Being able to discuss these topics confidently will show that you are well-prepared and genuinely interested in helping students navigate financial challenges.
✨Prepare for Different Communication Channels
The position involves providing advice through various channels such as face-to-face, phone, and email. Practice how you would communicate effectively in each format, ensuring you can adapt your style to suit the medium and audience.
✨Understand the Holistic Support Approach
Research the holistic and inclusive support services offered by the University of Salford. Be ready to discuss how you can contribute to this approach and provide comprehensive support to students facing financial barriers.
