Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls, resolve inquiries, and maintain service standards during night shifts.
- Company: Join a dynamic team focused on exceptional customer service in a fast-paced environment.
- Benefits: Earn £13.48 per hour with a 4 on 4 off shift pattern for work-life balance.
- Why this job: Perfect for night owls seeking a rewarding role with opportunities to grow and develop skills.
- Qualifications: Strong communication skills and a professional attitude are essential; night shift comfort is a must.
- Other info: Be part of a supportive team that values your contributions and dedication.
Location: Keighley
Hours: 10pm – 8am, 4 on 4 off shift.
Pay: £13.48 p/h
Are you a night owl looking for a rewarding role in a dynamic environment? We’re looking for a dedicated, professional and customer-focused individual to join our clients team as Night Shift Call Centre Operative. As part of a team, you will be the first point of contact for customers, providing exceptional service and resolving problems and inquiries.
Key responsibilities:
- Handle high volume inbound customer calls efficiently and professionally
- Provide accurate information and resolve issues in a timely manner
- Maintain high standards of customer service
- Keep detailed records of customer interactions and actions taken
- Work effectively as part of a team
Ideal candidate:
- Strong communication skills
- Self-motivated and resilient
- Professional manner
- Comfortable working night shifts (10pm – 8am)
Call Centre Operative (nights) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative (nights)
✨Tip Number 1
Familiarise yourself with common customer service scenarios that might arise during night shifts. Understanding how to handle high-pressure situations will show your potential employer that you're prepared for the role.
✨Tip Number 2
Practice your communication skills, especially in a calm and professional manner. Since you'll be dealing with customers at night, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their expectations during any interviews will demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Call Centre Operative (nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Call Centre Operative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or call centre roles. Provide specific examples of how you handled customer inquiries and resolved issues effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to communicate clearly and professionally in your application. Use concise language and avoid jargon.
Express Your Availability: Clearly state your willingness to work night shifts in your application. Mention any previous experience working similar hours, as this will show your suitability for the role.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Call Centre Operative, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer calls effectively.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in customer service roles. Share specific examples of how you've resolved issues or provided exceptional service, as this will show that you understand the importance of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Practise responding to scenarios where you need to resolve a complaint or provide information, as this will help you feel more confident during the interview.
✨Demonstrate Your Resilience and Motivation
Working night shifts can be challenging, so it's important to convey your self-motivation and resilience. Discuss how you manage your time and maintain productivity during late hours, which will reassure the interviewer of your suitability for the role.
