Insurance & Claims Officer

Our public sector client is looking for an Insurance & Claims Officer to join them on a temporary basis. Location – LE1 Pay Rate – £15.85ph Role is office based. Based at City Hall 5 days per week. 08:30 to 17:00 Mon to Thurs and 08:30 to 16:30 Fri with one hour for lunch. This is for the inhouse claims handling team for the Council. Would ideally like a minimum of 2-3 years recent experience. We are looking more for a candidate who has liability and personal injury experience in relation to negligence policies such as public liability, employers liability or motor. Purpose of the role: To investigate and recommend action on insurance claims brought against the council which are disputed or possibly fraudulent. Main Duties: Progresses and records information on an allocated case load of insurance claims against the council including investigating any potential cases of fraud. Determines liability by reviewing & investigating cases, evidence provided, etc. Works with council department staff on cases affecting them. Meets, interviews and negotiates with claimants, their legal and other representatives. Recommends and prepares cases to be challenged in court, including injury compensation. Instructs Loss Adjusters where necessary. Identifies and proposes actions to reduce incidents or procedural changes that will make the team more effective. Arranges site meetings to determine circumstances surrounding specific incidents Other miscellaneous tasks associated with the role. Responsibilities & Objectives: To ensure that insurance claims against the council are properly prepared, costs justified, and pursued with insurers. To repudiate any claims, from members of the public which have no legal liability. To ensure that all appropriate details of incidents are entered into the system accurately, in a timely manner and any reports issued are in accordance with the requirements of the DPA To ensure all/difficult claimants are handled professionally; To keep up to date with current legislation, guidelines and best practice that applies to the role. Must follow, implement and promote the council's policies and procedures relating to all areas of employment and service delivery. Able to deal with people professionally at all levels and from a variety of backgrounds. Able to recognise and deal with discrimination in its many forms and willing to actively put the council’s equality policies into practice. Experience: Working experience of dealing with claims for an insurance company or large organisation. Experience of using office based ICT applications for e-mail, internet access, word processing, spread sheet analysis and database updating. Progressing towards and willing to complete ACII qualification or equivalent knowledge & experience An understanding of common law negligence An understanding of the management of risk