Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and operational excellence.
- Company: Join a global leader in the manufacturing sector with a strong reputation.
- Benefits: Enjoy enhanced pension contributions, healthcare cashback, and generous annual leave.
- Why this job: Be the key contact for customers, driving relationships and business growth.
- Qualifications: Degree or equivalent experience, plus 5+ years in project management.
- Other info: Opportunity for international travel and collaboration across teams.
Our client are global leaders in their field! They are recruiting for a Programme Manager who will be the primary interface with the customer and is responsible for managing all operational aspects and related financial aspects of the assigned customer accounts.
Customer Programme Manager Roles and Responsibilities:
- Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts
- Build and maintain strong relationships to enhance customer satisfaction and retention
- Lead customer interactions, including regular meetings, business reviews and strategic discussions
- Ensure all customer commitments on delivery, quality and service are met or exceeded
- Proactively identify opportunities to expand business within existing accounts
- Manage and resolve customer issues, conflicts and escalations promptly and effectively
- Drive account profitability by managing pricing, costs and margins effectively
- Ensure accurate and timely financial forecasting, including revenue, order intake and backlog
- Oversee contract execution to minimize risk and ensure compliance with company policies
- Secure timely payment collection and manage pricing deviations efficiently
- Work with internal teams to ensure that tooling, non-recurring costs and labour services are delivered profitably
- Collaborate with Operations teams to ensure seamless execution of customer orders
- Maintain accurate data within ERP and CRM systems to reflect customer requirements and commitments
- Ensure strong working capital performance, including inventory management and accounts receivable collection
- Drive continuous improvement initiatives to enhance service levels and operational efficiency
- Monitor industry trends and customer needs to anticipate risks and opportunities
- Utilise standards tools and processes and regularly report to the leadership team on customer, account status, opportunities, problems and outlook
The Ideal Customer Programme Manager:
- Degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market
- Five plus years direct Project Management experience within manufacturing
- Experience with the following: Agile and/or Prince2 methodology (desirable)
- Excellent communication both written and verbal, with the ability to read and analyse periodicals, business reports, correspondence and procedure manuals
- IT Literate and experience with business system software (CRM, ERP)
- Be willing to work at other sites and occasionally travel internationally
Benefits:
- Enhanced pension contributions
- Healthcare cashback plan
- Site incentive plan
- Financial wellbeing benefit
- Discounted online and high street shopping and lifestyle vouchers
- Discounted RAC membership
- 195 hours annual leave plus bank holidays
Programme Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Familiarise yourself with the specific industry trends and customer needs relevant to the role. This knowledge will not only help you in interviews but also demonstrate your proactive approach to understanding the market.
✨Tip Number 2
Network with professionals in the field of programme management, especially those who have experience in manufacturing. Attend industry events or join online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with Agile and/or Prince2 methodologies in detail. Be ready to share specific examples of how you've successfully managed projects using these frameworks, as they are desirable for this role.
✨Tip Number 4
Showcase your communication skills by preparing for potential role-play scenarios during interviews. Being able to effectively lead customer interactions and resolve conflicts is crucial for a Programme Manager.
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Programme Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in project management, particularly within manufacturing. Emphasise your communication skills and any familiarity with Agile or Prince2 methodologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to build strong relationships. Mention specific examples of how you've successfully managed customer accounts in the past.
Highlight Relevant Achievements: In your application, include quantifiable achievements that demonstrate your ability to drive account profitability and manage customer issues effectively. Use metrics to illustrate your success in previous roles.
How to prepare for a job interview at CV-Library
✨Know Your Customer
Before the interview, research the company and its customers thoroughly. Understand their needs, challenges, and how the role of Programme Manager can address these. This will help you demonstrate your ability to build strong relationships and enhance customer satisfaction.
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences, especially in manufacturing. Highlight your familiarity with Agile and Prince2 methodologies, as well as any specific projects where you successfully managed operational and financial aspects.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've resolved customer issues or conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Financial Acumen
Since the role involves managing pricing, costs, and margins, be ready to discuss your experience with financial forecasting and contract execution. Show how you've driven account profitability in past roles and your understanding of financial metrics.
