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- Tasks: Join our Care Coordination Centre to provide top-notch admin support and customer service.
- Company: Bromley Healthcare supports 35 community clinical services, making a real impact in healthcare.
- Benefits: Enjoy perks like pension schemes, gym discounts, cycle-to-work options, and more!
- Why this job: Be part of a dynamic team, work flexible hours, and help improve patient care.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work shifts on a fixed 4-week roster, covering 8am to 10pm, 7 days a week.
The predicted salary is between 24000 - 36000 £ per year.
Bromley Healthcare are currently looking for administrators to join their Care Coordination Centre (CCC) who can work 22.5 – 37.5 hours per week.
The CCC currently provides administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required., Based in the Care Coordination Centre (CCC,) the Team Administrator will be responsible for providing a high level of customer service and safe and efficient administrative support to a group of clinical services in either our Children and Young People Division or Adults Division.
They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email. The Team Administrator will work with their team to achieve key performance indicators (KPIs) and service level agreements (SLA’s.)
The CCC is open 7 days a week, 8am to 10pm, 365 days a year including Bank Holidays. Our administrators work on a fixed 4 week roster and work shifts that cover these hours ie: 8-4pm, 9-5pm, 10-6pm.Please refer to the job description and person specification for more information should you wish to apply. This post will be based at Central Court in Orpington
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Job locations
Central Court
1b Knoll Rise
Orpington
BR6 0JA, Central Court
1b Knoll Rise
Orpington
BR6 0JA, http://www.bromleyhealthcare.org.uk/ (Opens in a new tab), katy.gibson1@nhs.net
07871984500
Administrator CCC employer: Bromley Healthcare
Contact Detail:
Bromley Healthcare Recruiting Team
+447871984500
katy.gibson1@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator CCC
✨Tip Number 1
Familiarize yourself with the specific services offered by Bromley Healthcare. Understanding the community-based clinical services will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills. Since the role involves liaising with parents, carers, and healthcare professionals, be prepared to share examples of how you've provided excellent customer service in previous positions.
✨Tip Number 3
Be ready to discuss your experience with administrative tasks. The job requires handling referrals, booking appointments, and responding to enquiries, so think of specific instances where you've successfully managed similar responsibilities.
✨Tip Number 4
Show your flexibility regarding working hours. Since the CCC operates seven days a week with various shifts, expressing your willingness to adapt to the fixed roster will make you a more attractive candidate.
We think you need these skills to ace Administrator CCC
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Administrator position at Bromley Healthcare. Understand the key responsibilities, such as processing referrals and providing customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative experience, especially in healthcare settings. Mention specific tasks you have handled that align with the responsibilities listed in the job description.
Showcase Customer Service Skills: Since the role requires a high level of customer service, provide examples of how you have successfully dealt with customer inquiries or complaints in past positions. This will demonstrate your ability to handle similar situations in the new role.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the position and the organization. Mention why you are interested in working at Bromley Healthcare and how your skills align with their mission and values.
How to prepare for a job interview at Bromley Healthcare
✨Show Your Customer Service Skills
Since the role requires a high level of customer service, be prepared to share examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathize with clients.
✨Familiarize Yourself with the CCC Operations
Research Bromley Healthcare and understand how the Care Coordination Centre operates. Knowing about their services and the specific administrative tasks involved will show your genuine interest in the position and help you answer questions more effectively.
✨Demonstrate Your Organizational Skills
As an administrator, you'll need to manage multiple tasks efficiently. Prepare to discuss how you prioritize your workload, manage time effectively, and ensure that all administrative duties are completed accurately and on time.
✨Prepare for Shift Work Questions
Since the role involves working on a fixed 4-week roster covering various shifts, be ready to discuss your availability and flexibility. Show that you understand the demands of shift work and are willing to adapt to the schedule required by the CCC.
