IT System Implementation and Adoption Engineer

We are seeking an IT System implementation and Adoption Engineer with a product management background to join our partners expanding project team. In this role, you will collaborate with customers and internal stakeholders to define, configure, and operationalize our client's systems. Your goal will be to align our product capabilities with customer needs, helping them achieve their operational objectives while providing strategic feedback to enhance our product portfolio. Key Responsibilities * Operational Frameworks: Collaborate with Product Management and customers to gain in-depth expertise on bespoke systems and develop customer-specific system settings. * Customer Enablement: Design system operationalisation concepts that empower customers to adopt our clients systems and enhance their efficiency over time. * Digital Transformation: Support customers to plan and manage their journey to digitally transform their operations using our partners advanced technologies. * Stakeholder Collaboration: Act as the liaison between customers, product teams, and internal stakeholders to ensure alignment of system configurations with operational goals. * Documentation: Create and maintain detailed operational documents and guidelines for customer use. * Continuous Improvement: Gather feedback from customers and field teams to refine and optimize operational concepts and system settings. Requirements * You will be able to demonstrate a background of implementing complex IT Systems ( e.g Salesforce, Dynamics, SAP, AI/Edge ) to new users * Background in product management, operational consulting, or a similar role. * Strong technical aptitude and the ability to learn complex systems quickly. * Experience tailoring operational solutions to meet specific customer requirements. * Excellent communication and collaboration skills, with a focus on customer success. This hybrid role requires attendance at the Bristol or Cardiff office at least two days a month. You will need to spend time abroad when required (all expenses paid for) to deliver these systems. Benefits * Competitive salary * Matched company pension contributions up to 5%. * 25 days annual leave rising to 28 days based on length of service.. * Private healthcare. * Flexible and remote working options. We cannot offer sponsorship for this role. Please send across an updated CV if interested