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- Tasks: Join our fun contact centre as a Customer Service Executive, solving problems for top venues across the UK.
- Company: Be part of an established business known for excellent benefits and a supportive work culture.
- Benefits: Enjoy hybrid working options, competitive pay, overtime rates, and free parking.
- Why this job: This role offers a dynamic environment with opportunities to grow and make a real impact.
- Qualifications: Experience in customer service or call centres is preferred; strong communication skills are essential.
- Other info: Initial temporary contract with potential for permanent placement after 12 weeks.
I am recruiting for customer service/coordinators working for an established business with excellent benefits and hybrid working (once you are fully established in the role). We are looking for natural problem solvers working in a fun contact centre environment to either work within a diagnostic or planning team who support leading bars, restaurants, hotels, festivals, stadiums, concerts, and events around the UK.
- Ideally, a background in office-based customer service, call centre, contact centre, high-volume call handling or similar.
- Confidence in communicating and an ability to form positive working relationships with technicians and customers.
- Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritise workloads with a structured approach.
- Proven experience as an ardent team player who wants to succeed.
- The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
- The ability to stay cool under pressure.
- Organised and able to multitask.
- Strong verbal and written communication ability.
- Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential.
- Experience in CRM systems.
Pay: £12.59 plus overtime paid at time and a half and double time. Hours: Monday – Friday 9-5 – 37.50 or 40 hours per week. Full training and hybrid working within 6 weeks. This is initially a temporary contract but could lead to a permanent role after 12 weeks. Parking available.
Customer Service Executives employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executives
✨Tip Number 1
Familiarise yourself with the hospitality and licensed trade sectors. Understanding the environment in which you'll be working can give you an edge when discussing your suitability for the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for building relationships with both customers and colleagues.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will demonstrate your capability to handle challenges effectively in a fast-paced environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Customer Service Executives
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your problem-solving skills and ability to multitask, as these are key traits the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to build positive relationships. Mention any specific experiences that demonstrate your organisational skills and how you handle pressure.
Highlight Teamwork Experience: In your application, provide examples of how you've successfully worked as part of a team. This could include situations where you supported colleagues or contributed to achieving team goals.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a fun contact centre environment. Mention your interest in the hospitality industry if applicable, as this could give you an edge over other candidates.
How to prepare for a job interview at CV-Library
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions, as this role requires natural problem solvers.
✨Demonstrate Strong Communication
Practice clear and confident communication. Be ready to discuss how you build positive relationships with both customers and colleagues, as effective communication is key in a customer service environment.
✨Emphasise Your Organisational Skills
Be prepared to talk about how you manage your time and priorities. Share specific strategies you use to stay organised and multitask effectively, especially in a busy contact centre setting.
✨Stay Calm Under Pressure
Think of scenarios where you've had to remain composed during stressful situations. Employers value candidates who can handle pressure gracefully, so be ready to share your experiences.
