At a Glance
- Tasks: Investigate banking disputes and make fair decisions from home.
- Company: Join the Financial Ombudsman Service, resolving financial disputes for customers.
- Benefits: Enjoy a competitive daily rate, remote work, and comprehensive training.
- Why this job: Gain valuable experience in banking while making a real impact on customer satisfaction.
- Qualifications: Experience in dispute resolution and strong communication skills are essential.
- Other info: This is a 12-month assignment starting on 8th September 2025.
The predicted salary is between 42000 - 62400 £ per year.
Job Description
We are currently recruiting for 16 x General Banking Contingent Investigators. This assignment will be home-based for the duration of the assignment – which is 12 months – and must be carried out from the UK – for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £210 per day (Umbrella) – increasing to £260 after accreditation – to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training academy programme, conducted remotely, to ensure we are setting you up for success.
The ideal candidate for this assignment will –
- have experience of resolving complaints/disputes and being the decision maker
- have knowledge of the banking market
- have excellent problem solving and decision-making skills, with outstanding attention to detail
- have a focus on quality, customer service and doing the right thing
- have great written and verbal communication skills
- be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure
- have experience managing conflicting deadlines with great time management skills
This role will specialise in General Banking – meaning we are seeking industry specialists in this area. For example, working directly with or via an agency for a tier 1 bank reviewing their current account and direct debit complaints.
We are seeking candidates with experience in some of all of the below:
- Bank account: right of set-off
- Cheques and bankers’ drafts
- Continuous payment authorities
- Current account switching services
- Direct debits
- Dispute transactions
- Electronic money services for buyers and sellers
- Savings account interest rate changes
We do not consider PPI experience as relevant.
In return you will be rewarded with a generous day rate – with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
The available start date is 8th September 2025 and the initial tenure for the assignment is 12 months. This full-time Contingent Investigator assignment is deemed to be inside IR35.
For this role, you will go through a multi-stage recruitment process before receiving an offer. This includes an online psychometrics testing, telephone interview with Reed, and a competency-based interview with the Service.
If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you’ve managed.
Important information:
- Pay rate pre-accreditation – Umbrella £210 pd, PAYE £162.14 pd, or £188 deemed PSC pd
- Pay rate post-accreditation – Umbrella £260 pd, PAYE £202.50 pd, or £225.30 deemed PSC pd
- Location – fully remote (must be working in the UK)
- Duration – 12 months temporary assignment
- Equipment – must use your own equipment
- Start date – 8th September, 2025
We are looking forward to reviewing your application.
General Banking Contingent Investigator employer: Reed Talent Solutions
Contact Detail:
Reed Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Banking Contingent Investigator
✨Tip Number 1
Familiarise yourself with the specific banking products mentioned in the job description, such as current accounts and direct debits. This knowledge will not only help you during the interviews but also demonstrate your expertise in the field.
✨Tip Number 2
Prepare for the psychometric testing by practising similar assessments online. This will help you feel more comfortable and confident when it comes time to take the test as part of the recruitment process.
✨Tip Number 3
During the telephone interview, focus on showcasing your problem-solving skills and ability to handle disputes. Use specific examples from your past experience to illustrate how you've successfully resolved complaints.
✨Tip Number 4
Make sure to highlight your time management skills during the competency-based interview. Discuss how you've managed conflicting deadlines in previous roles, as this is crucial for the position of a General Banking Contingent Investigator.
We think you need these skills to ace General Banking Contingent Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in resolving complaints and disputes, particularly in the banking sector. Include specific complaint types you've managed to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention your ability to handle customer enquiries and manage conflicting deadlines, as these are key attributes for the role.
Prepare for Psychometric Testing: Familiarise yourself with online psychometric tests, as they are part of the recruitment process. Practice logical reasoning and situational judgement tests to improve your chances of success.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar during the selection process.
How to prepare for a job interview at Reed Talent Solutions
✨Showcase Your Experience
Make sure to highlight your experience in resolving complaints and disputes during the interview. Be prepared to discuss specific examples of how you've made decisions in challenging situations, as this will demonstrate your suitability for the role.
✨Understand the Banking Market
Familiarise yourself with key concepts related to general banking, such as current account switching services and direct debits. This knowledge will not only help you answer questions confidently but also show your genuine interest in the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve complex problems or manage conflicting deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your decision-making process.
✨Communicate Effectively
Since the role involves handling customer enquiries, practice your verbal and written communication skills. Be ready to showcase how you build rapport with customers and remain composed under pressure, as these are crucial for success in this position.