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- Tasks: Manage breakdown calls and schedule technicians to fix plant and vehicles.
- Company: Join a national business with a dedicated breakdown team in Castleford.
- Benefits: Enjoy 25 days annual leave, a discretionary bonus, and excellent pension contributions.
- Why this job: Be part of a dynamic team, enhancing your customer service skills while making a real impact.
- Qualifications: Previous experience in a breakdown controller or scheduling role is essential.
- Other info: This is an office-based role, perfect for those who thrive in a fast-paced environment.
Our client is a national business who have a breakdown team in Castleford where all the breakdown controllers work in the office and manage all breakdowns for their fleet and plant. This role is to ensure calls are handled from drivers and other staff operating plant in the situation of a breakdown or an instance that has arisen that could result in a breakdown. All incidents require dealing with and prioritising then allocating a mobile technician to respond and fix the problem. The calls are nationally, and it is essential that you have previous experience in breakdown controller or scheduling role.
Everyday tasks:
- Scheduling in technicians to site or roadside to assess and fix plant & vehicles
- Manage the most cost efficient scheduling
- Liaise with internal staff and teams providing excellent customer service
- Book external repair work where necessary
Our client is ideally looking for someone who has experience in a similar role within the plant and fleet sector, has excellent customer service skills, can prioritise workloads and work to deadlines. This role is office based with 25 days' annual leave plus statutory holidays and has a discretionary annual bonus and excellent pension contributions.
Breakdown Controller employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Familiarise yourself with the specific breakdown processes and technologies used in the plant and fleet sector. Understanding the common issues that arise and how to efficiently schedule technicians will give you an edge during interviews.
✨Tip Number 2
Network with professionals already working in breakdown control or scheduling roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you successfully managed a crisis or prioritised tasks under pressure, as these are crucial for the Breakdown Controller role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with what we stand for can make a significant difference in how you present yourself during the application process.
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in breakdown control or scheduling roles. Emphasise any previous work with plant and fleet management, showcasing your ability to handle breakdown situations effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your customer service skills and your ability to prioritise workloads, as these are key aspects of the role. Use examples from your past experience to demonstrate your suitability.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job requirements, such as scheduling efficiency, communication abilities, and experience in liaising with internal teams. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role that involves managing breakdowns and coordinating technicians.
How to prepare for a job interview at CV-Library
✨Showcase Your Experience
Make sure to highlight your previous experience in a breakdown controller or scheduling role. Be prepared to discuss specific examples of how you've managed breakdowns and scheduled technicians effectively.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of instances where you've gone above and beyond for customers. Share these stories to illustrate your ability to handle calls and liaise with internal teams.
✨Prioritisation is Key
Prepare to discuss how you prioritise workloads, especially in high-pressure situations. You might be asked to explain your thought process when allocating technicians to urgent breakdowns versus less critical issues.
✨Understand the Industry
Familiarise yourself with the plant and fleet sector. Being knowledgeable about common breakdown issues and repair processes will show that you're serious about the role and can hit the ground running.
