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- Tasks: Join our team as a Customer Service Advisor, helping customers and resolving queries.
- Company: Manpower is dedicated to providing excellent customer service in a dynamic call center environment.
- Benefits: Enjoy 25 days annual leave, staff discounts, pension contributions, and a personal development program.
- Why this job: This role offers a chance to grow your skills while making a real impact on customer satisfaction.
- Qualifications: A positive attitude, flexibility, and strong communication skills are essential; training provided for newcomers.
- Other info: Full-time hours with weekend shifts; part-time options available.
The predicted salary is between 23800 - 25500 £ per year.
Join our Customer Service Team! Pay – £11.44 per hour and after 12 weeks this will rise to £12.30 per hour. The role is full-time (37 hours per week). This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TS We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor. In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals. The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview. What we offer: As a valued employee of the Manpower, you’ll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes Save-As-You-Earn-Scheme MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) What we are looking for : Ideally you will have worked in a customer service role before, but if this is your first role or a career change don’t worry as we provide all the training and support, you’ll need. At a minimum you should have: A positive attitude and a can-do spirit Flexibility and the ability to adapt to new situations Excellent communication skills, both written and verbal The ability to work independently and as part of a team A passion for providing excellent customer service If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you! Apply now! JBRP1_UKTJ
Manpower | Customer Service Representative | lytham st annes employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manpower | Customer Service Representative | lytham st annes
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Even if it's not extensive, any relevant experience can showcase your ability to handle customer queries effectively.
✨Tip Number 2
Demonstrate your flexibility and adaptability by sharing examples from previous roles where you successfully managed changing situations or worked under pressure.
✨Tip Number 3
Prepare to discuss how you would approach common customer service scenarios. This shows that you are proactive and ready to tackle challenges head-on.
✨Tip Number 4
Express your enthusiasm for the role and the company during the interview. A positive attitude can make a significant difference in how you are perceived by the hiring team.
We think you need these skills to ace Manpower | Customer Service Representative | lytham st annes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasize your positive attitude, flexibility, and communication abilities, as these are key traits the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer queries in the past, demonstrating your problem-solving skills.
Highlight Availability: Since the role requires weekend working and flexible shifts, clearly state your availability in your application. This shows that you are adaptable and willing to meet the company's needs.
Prepare for the Video Interview: Be ready to discuss your customer service philosophy and how you handle challenging situations. Practice common interview questions and think about how you can convey your enthusiasm for helping people.
How to prepare for a job interview at Manpower
✨Show Your Positive Attitude
During the interview, make sure to convey your positive attitude and can-do spirit. Share examples from your past experiences where you maintained a positive outlook, even in challenging situations.
✨Demonstrate Flexibility
Be prepared to discuss how you've adapted to new situations in previous roles. Highlight any experiences where you had to adjust your approach to meet customer needs or team goals.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Consider preparing answers to common interview questions to showcase your verbal communication abilities.
✨Express Your Passion for Customer Service
Make sure to express your passion for providing excellent customer service. Share specific examples of how you've gone above and beyond to help customers in the past, demonstrating your commitment to their satisfaction.
