CRHT Team Manager

To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all service users. To respond to complaints and suggestions from service users and carers in accordance with Trust policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary manners in accordance with Trust polices and present the outcome of the investigations to the relevant personnel. To lead the team in the development of knowledge, ideas andwork practice. To delegate work appropriately to others. To monitor the workload and performance of team members using Trust electronic systems to monitor performance. Provide reports to senior managers regarding activity and exception reports for information. To provide regular linemanagement supervision to members of the team as per Trust policy in conjunction with the wider Band 7 structure of CRHT .To ensure that

responsibilities for such supervision is delegated and shared appropriately across the management structure for completion. The post holder is expected to retain supervision responsibilities for complex staff needs. Ensure all staff receiveannual Appraisals and have personal development plans in place by participating and delegating responsibility appropriately across the wider Band 7 structure in CRHT for compliance to be achieved. To participate in own Appraisal to ensure development and planning. To agree and monitor explicit performance targets with staff relevant to service delivery. To monitor staff sickness and absence and offer appropriate counselling or appropriate actions. To recruit new staff to vacancies that may arise within the service and to maintain robust induction processes for all new staff. Topromote and foster good relations with other teams and agencies and ensure that any issues are addressed at the earliest stage. To ensurethat full and appropriate use is made of

information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual service users and also aggregated data. To attend regular management and planning meetings, workshops and conferences relating to mental health issues. To implement and support any performance management systems agreed by senior managers. To regularly monitor and audit systems and records to ensure compliance with procedures and standards. To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team. To take responsibility forthe efficient use of resources within the team. To manage staff leave, car mileage and all other resources in such a way to ensure that services are provided effectively and efficiently. To report to the Pan Trust Service Manager.