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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, discounts on products, and career growth opportunities.
- Why this job: This role offers a supportive culture, tailored training, and the chance to make a real impact.
- Qualifications: No specific experience needed; just bring your confidence and people skills!
- Other info: Flexible work options and community volunteering days included.
The predicted salary is between 18803 - 18803 £ per year.
Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: Permanent Salary: £23,504.00 Plus Uncapped Commission Start Date: 2025 Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside OR Gosforth. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Finde heraus, welche spezifischen Produkte und Dienstleistungen EE anbietet. Wenn du während des Gesprächs mit den Recruitern oder in der Vorstellungsgesprächsphase über diese Produkte sprichst, zeigst du dein Interesse und deine Bereitschaft, dich in die Rolle einzuarbeiten.
✨Tip Number 2
Bereite dich darauf vor, Beispiele aus deinem Leben zu teilen, die deine Kommunikationsfähigkeiten und deine Fähigkeit, Beziehungen aufzubauen, demonstrieren. Dies könnte eine großartige Möglichkeit sein, deine Eignung für die Position als Customer Service Advisor zu unterstreichen.
✨Tip Number 3
Informiere dich über die Unternehmenskultur von EE und deren Engagement für Flexibilität und Unterstützung. Wenn du während des Gesprächs zeigst, dass du die Werte des Unternehmens verstehst und schätzt, wird das einen positiven Eindruck hinterlassen.
✨Tip Number 4
Nutze Networking-Plattformen wie LinkedIn, um mit aktuellen oder ehemaligen Mitarbeitern von EE in Kontakt zu treten. Sie können dir wertvolle Einblicke in die Rolle und das Unternehmen geben, die dir helfen, dich besser auf das Gespräch vorzubereiten.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customize your CV to emphasize your communication skills and any experience you have in customer service or sales. Use specific examples that demonstrate your ability to build relationships and handle customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you are interested in working for EE and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since this role involves talking to customers, it's crucial to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences and how you've built relationships in the past.
✨Highlight Your Problem-Solving Abilities
Think of examples where you've successfully resolved conflicts or helped others. This will show that you can handle customer inquiries effectively and provide solutions that enhance their digital lives.
✨Emphasize Flexibility and Adaptability
Discuss your ability to adapt to changing situations, especially since the role offers flexibility. Share experiences where you've adjusted your approach to meet different needs, whether in work or personal life.
✨Express Enthusiasm for Learning
Make it clear that you're eager to learn about EE's products and services. Mention any previous experiences where you've taken the initiative to learn something new, as this aligns with the training support they offer.
