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- Tasks: Support the Customer Experience team in delivering top-notch service and managing Front of House operations.
- Company: Join ATG Entertainment, a leader in live entertainment, known for unforgettable performances in iconic venues.
- Benefits: Enjoy a dynamic work environment with opportunities to grow and develop your skills in the entertainment industry.
- Why this job: Be part of a vibrant culture that prioritizes customer satisfaction and teamwork in a fun, fast-paced setting.
- Qualifications: No specific qualifications required; just bring your passion for customer service and a positive attitude!
- Other info: This is a 3-month fixed term contract with evening and weekend shifts, perfect for students or those seeking flexible work.
Assistant Customer Experience Manager – Fixed Term
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Firmly established in the cultural landscape of Edinburgh and Scotland, the Edinburgh Playhouse is the UK’s largest all seated theatre and plays host to some of the biggest names in live music, comedy and musical theatre.
The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards:
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Costs – To assist in leading a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs.
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Culture – To assist to build a positive, forward thinking, innovative and customer focused culture within the FOH team and to develop and nurture a strong multi-skilled and adaptable workforce.
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Customer – To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of, and will, to deliver and exceed all customers’ expectations.
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Ambassador – To help build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.
The working hours for this role includes evenings and weekends, with 40 hours per week on average. This role is a 3 month fixed term contract.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
The working hours for this role includes evenings and weekends, with 40 hours per week on average. This role is a 3 month fixed term contract.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Assistant Customer Experience Manager - Fixed Term employer: Edinburgh Playhouse
Contact Detail:
Edinburgh Playhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Experience Manager - Fixed Term
✨Tip Number 1
Familiarize yourself with the live entertainment industry, especially in Edinburgh. Understanding the local cultural landscape and key players will help you stand out as a candidate who is genuinely passionate about the role.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Be ready to share specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
✨Tip Number 3
Demonstrate your ability to work flexible hours, including evenings and weekends. This shows that you are committed to the role and understand the demands of the live entertainment environment.
✨Tip Number 4
Research ATG Entertainment's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Assistant Customer Experience Manager - Fixed Term
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Customer Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for live entertainment and customer service. Mention how you can contribute to building a positive culture within the Front of House team and exceeding customer expectations.
Highlight Your Availability: Since the role requires evening and weekend work, make sure to clearly state your availability in your application. This shows your commitment and readiness to meet the job's demands.
How to prepare for a job interview at Edinburgh Playhouse
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs.
✨Demonstrate Team Leadership Skills
Highlight your ability to lead and motivate a team. Discuss any previous experiences where you successfully managed a team, focusing on how you fostered a positive and innovative culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare by thinking of situations where you had to handle difficult customers or improve service delivery.
✨Understand the Venue and Its Culture
Research the Edinburgh Playhouse and its role in the live entertainment industry. Familiarize yourself with its values and mission to show that you are aligned with their goals and culture.
