Day Guest Service Assistant

Guest Service Assistant – Central London – 5* Luxury Residential Apartments – £14.50 per hour, 40 hours per week We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London. This is a long-term temporary position, working through our agency. An immediate start is available. As a Guest Service Assistant, you will be working in a team based at the front desk, providing a 5* hotel style service to all residents and visitors. Working 5 days out of 7, on a rota basis, shift times are mainly 7am – 3pm or 3pm 11pm. Very occasional night working required to cover holidays. 40 hours per week and weekly paid. Main responsibilities are – * Based at the front desk, assisting residents and visitors with all enquiries * Offering luggage assistance for all residents and escorting them to the apartments ensuring they areaware of all services offered * Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests * Handle incoming/outgoing mail and parcels * Maintain an excellent level of communication with all departments * Ensure a full working knowledge of the apartments and services available at all times * Update stock levels for all items * Ensure a personalised service is provided at arrival, during stay and departure * Complete any shopping requests for residents * Ensure floor and garage checks are completed during the shift * Keeping lobby areas clean and tidy at all times * Ordering daily newspapers and magazines * Any other tasks as required Requirements • Previous experience in a similar role • Good level of English • Well presented and smart appearance • Computer skills – full training given on IT systems • Committed to providing high level of customer service Interested in the Guest Service Assistant role ? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates