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- Tasks: Join our team as a Sales Engineer, providing technical support and guidance throughout the project lifecycle.
- Company: Be part of viso.ai, a fast-growing company revolutionizing AI vision solutions.
- Benefits: Enjoy competitive pay, flexible hours, remote work options, and private medical insurance.
- Why this job: Empower clients with cutting-edge technology while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree in a technical field and 1-2 years in client-facing support required.
- Other info: Must be authorized to work in the UK; early startup experience is a plus.
The predicted salary is between 28800 - 42000 £ per year.
As a Sales Engineer, you will be an essential member of our technical support team and will have the opportunity to be involved in implementing projects using Viso Suite at various stages of the deal cycle. You will assist by providing technical guidance, addressing queries, and building computer vision projects. You will troubleshoot hardware and software issues, manage technical documentation, and take a role in creating training materials, including user guides, tutorials, and technical workshops. These materials will empower clients and partners to effectively utilize our solutions and ensure their long-term success. In this client-facing role, you will serve as the primary point of contact for external support requests, ensuring timely resolutions, exceptional customer service, and a seamless experience throughout the client journey., You will develop expertise in using Viso Suite and leverage your knowledge to contribute across various areas, including:
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Support potential clients by creating custom demos and POCs tailored to their specific needs and use cases, showcasing the capabilities and value of our solutions.
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Provide best in class support for clients, addressing and resolving hardware and software issues.
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Create, update, and maintain technical documentation for client use, ensuring clarity and accuracy.
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Develop training programs for clients and partners, ensuring they can maximize the value of our platform.
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Conduct training sessions to empower clients with the skills and knowledge needed to successfully adopt and integrate our solutions.
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Gather feedback from training participants to continually refine and improve training programs, ensuring they remain engaging, effective, and relevant.
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Work closely with our Product team, to escalate complex issues, provide feedback and ensure cohesive service delivery
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Contribute to the development of best practices for support processes and recommend improvements based on client feedback and observed trends.
Applicants must be legally authorized to work in the United Kingdom., * Bachelors degree in Computer Science, IT or other technical field
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1-2 years experience in a client-facing support role
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Basic JavaScript, and integrations (REST API, MQTT)
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Excellent problem-solving skills and a keen attention to detail
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Strong communication skills, both written and verbal
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Early startup experience
Desired
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Familiarity with Linux operating systems
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Basic networking knowledge
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Basic knowledge about IP cameras
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Experience with creating technical documentation
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Experience with machine learning frameworks (TensorFlow, Pytorch)
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Experience in Python
What We Offer
We build the only end-to-end infrastructure for computer vision. It empowers enterprises to implement AI vision solutions significantly faster and better than ever before.
viso.ai is backed by the most successful investors who previously backed Facebook, Slack, Atlassian, DropBox, UiPath, Celonis, Segment, and many more. There are many benefits to working at viso.ai, including, in addition to competitive pay, being part of a small and agile, fast-growing company.
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Opportunity to work in a fast-paced, innovative environment.
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Competitive compensation package.
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Private Medical Insurance (including optical and dental)
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Flexible working hours and remote work options.
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Professional development and career growth opportunities.
Join us in driving growth and shaping one of the most exciting AI industries.
We look forward to hearing from you!
Sales Engineer employer: Viso
Contact Detail:
Viso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer
✨Tip Number 1
Familiarize yourself with Viso Suite and its capabilities. Understanding the platform inside and out will not only help you during the interview but also allow you to create tailored demos and POCs that showcase your technical expertise.
✨Tip Number 2
Brush up on your problem-solving skills, especially in troubleshooting hardware and software issues. Be prepared to discuss specific examples from your past experiences where you successfully resolved technical challenges for clients.
✨Tip Number 3
Highlight any experience you have with creating technical documentation and training materials. This role emphasizes the importance of clear communication, so be ready to share how you've effectively conveyed complex information in the past.
✨Tip Number 4
Showcase your client-facing experience by preparing anecdotes that demonstrate your ability to provide exceptional customer service. Emphasize your communication skills and how you've built strong relationships with clients in previous roles.
We think you need these skills to ace Sales Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Sales Engineer as described in the job listing. Highlight your relevant experience in technical support, client interaction, and project implementation in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your problem-solving abilities, communication skills, and any experience with JavaScript, REST API, or machine learning frameworks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully supported clients in the past and how you can contribute to the team at viso.ai.
Highlight Technical Skills: In your application, be sure to mention any technical skills that are relevant to the role, such as familiarity with Linux, networking knowledge, or experience with creating technical documentation. This will demonstrate your readiness for the position.
How to prepare for a job interview at Viso
✨Showcase Your Technical Skills
Be prepared to discuss your experience with JavaScript, REST API, and any relevant machine learning frameworks like TensorFlow or Pytorch. Highlight specific projects where you've applied these skills, especially in a client-facing context.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled hardware and software issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your analytical thinking.
✨Communicate Clearly and Effectively
Since this role involves client interaction, practice articulating complex technical concepts in simple terms. Be ready to explain how you would create user guides and training materials that empower clients.
✨Engage with the Company’s Vision
Research Viso Suite and understand its capabilities. Be ready to discuss how you can contribute to the development of best practices for support processes and how you would gather feedback to improve training programs.