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- Tasks: Be the friendly face guiding customers through their sporting needs and products.
- Company: Join Decathlon, a vibrant company passionate about sports and customer experience.
- Benefits: Enjoy discounts, fun staff activities, and top-notch training opportunities.
- Why this job: This role offers a dynamic environment where your passion for sports can shine.
- Qualifications: A genuine love for sports and strong communication skills are essential.
- Other info: Flexible hours, including weekends, in a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: London - Croydon, GB, CR0 4XT
Contracted Hours: 30
Sport: Teamsports
Important reminder: This job requires right to work in the UK.
As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You will be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.
Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:
- Deliver exceptional customer experiences by providing tailored product and service solutions:
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
- Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company's guidelines.
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
We are looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:
- Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
- Are dedicated to providing exceptional customer service and building positive relationships with every individual.
- Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
- Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
- Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
- Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
- Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
- Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
In addition to these qualities, you are comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you are someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity - and brought together by a shared passion for sports - offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Full-time Team/Racket/Water Sport Advisor employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Team/Racket/Water Sport Advisor
✨Tip Number 1
Familiarise yourself with Decathlon's product range and services. Being knowledgeable about the various sports equipment and solutions they offer will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your passion for sports in your interactions. Whether it's through social media or networking events, share your experiences and enthusiasm for different sports to connect with like-minded individuals and highlight your suitability for the role.
✨Tip Number 3
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond to assist customers, as this aligns with Decathlon's commitment to exceptional service and building positive relationships.
✨Tip Number 4
Emphasise your teamwork skills. Since the role involves collaboration, be ready to share instances where you've successfully worked within a team, showcasing your ability to contribute positively to a supportive atmosphere.
We think you need these skills to ace Full-time Team/Racket/Water Sport Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for sports and customer service experience. Use specific examples that demonstrate your ability to connect with customers and provide tailored solutions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Decathlon's commitment to vitality, responsibility, and authenticity, and share any relevant experiences that showcase your skills.
Showcase Your Interpersonal Skills: During the application process, emphasise your strong communication and interpersonal skills. Provide examples of how you've built positive relationships in previous roles, as this is crucial for a Sport Advisor.
Highlight Adaptability and Teamwork: Mention instances where you've thrived in a team environment or adapted to fast-paced situations. This will demonstrate your ability to contribute positively to the collaborative atmosphere at Decathlon.
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sports
Make sure to express your genuine enthusiasm for sports during the interview. Share personal experiences or stories that highlight your love for various sports, as this will resonate with the interviewers and demonstrate your alignment with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role heavily focuses on creating positive customer experiences.
✨Highlight Teamwork and Collaboration
Since the role requires working closely with others, be ready to discuss your experiences in team settings. Share how you contributed to a positive team atmosphere and collaborated effectively to achieve common goals.
✨Be Resourceful and Adaptable
Think of scenarios where you had to think on your feet or adapt to changing circumstances. This will showcase your problem-solving skills and ability to thrive in a dynamic retail environment, which is crucial for this position.
