Billing Specialist

Location: Stoke or Manchester + *Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Mon to Fri *Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth. What you’ll do The Technical Billing Lead role is a varied and interesting role, where no two days are the same. As a Billing Specialist for fixed line retail tariff management, interconnect & 3rd party billing, you will be responsible for several major bill runs and the accurate maintenance of reference data in our Strategic and Legacy billing systems. You’ll also investigate call suspense issues in depth, helping to identify the root causes and support business change activity in this area. Responsible for the accuracy and timeliness of bill runs Managing, investigating and resolving internal queries Responsibility for clearing billing issues (e.g. call suspense queries) and conducting root cause analysis to remove the likelihood of future problems Maintenance of Billing system reference data, including the creation and amendment of rates & tariffs Working alongside New Product Development teams to ensure processes are effectively implemented into Billing frameworks Monitoring of offshore tasks for accuracy/timeliness and reporting against SLAs Input into team reporting Creation, review and control of all process documentation for role for audits compliance. Who you are A proven track record within a billing role in a customer care environment and experience of configuring reference data within billing systems is essential for this role Excellent analytical and investigative skills, with the ability to manage, manipulate and interpret large volumes of data with a methodical approach & attention to detail Deadline/target focused and able to adapt swiftly to changing work environments Ability to prioritise workload and work effectively within a cross functional team Experience of automation and analytical tools such as Power Automate & Power BI would be desirable, but not essential. Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk #LI-Hybrid