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- Tasks: Deliver exceptional customer service in a supportive team environment.
- Company: Join a thriving global company in the digital banking sector.
- Benefits: Enjoy hybrid work, free parking, and fun team events like pizza parties!
- Why this job: Make a real difference while enjoying a positive work culture focused on quality service.
- Qualifications: Looking for adaptable, positive individuals with strong communication skills; experience is a plus but not required.
- Other info: Comprehensive training provided with ongoing support from approachable managers.
The predicted salary is between 19500 - 26000 £ per year.
Join an Amazing Global Company! Temp-to-Perm Hybrid Opportunity Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We’re looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working! Position Details: Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time). Working Hours: Shifts are rotational, scheduled in advance: 08:00–16:00 09:00–17:00 10:00–18:00 12:00–20:00 Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week. Why You’ll Love This Role: Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers. Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets. Perks on Site: Free parking, tea, coffee, and a relaxing breakout area. Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers. Fun Extras: Enjoy team events and treats like pizza in the office! Accessible Location: Excellent transport links make commuting a breeze. About the role: This is not your average call centre job! Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference. Your Day-to-Day: Answer and manage customer calls, delivering helpful and friendly service. Build strong relationships, resolving inquiries with care and professionalism. Take ownership of issues, ensuring accurate and timely resolutions. Document all interactions in line with compliance policies. Deliver quality outcomes, measured through call recordings and audits. What We’re Looking For: Positive, adaptable individuals with a passion for helping others. Excellent communicators with strong interpersonal skills. Problem-solvers with good analytical abilities. Experience in banking or customer service is a bonus but not required
Customer Service Agent -Temp-to-Perm Hybrid Opportunity employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent -Temp-to-Perm Hybrid Opportunity
✨Tip Number 1
Familiarize yourself with the digital banking landscape. Understanding the basics of online banking services and common customer inquiries can give you an edge during interviews and help you connect better with potential customers.
✨Tip Number 2
Showcase your communication skills! Practice active listening and clear speaking, as these are crucial for a Customer Service Agent. You might even consider role-playing scenarios with friends to build confidence.
✨Tip Number 3
Highlight your adaptability. Since this role involves a hybrid working model, be prepared to discuss how you manage your time and stay productive in both office and remote settings.
✨Tip Number 4
Research the company culture. Understanding the values and mission of the company can help you align your answers during the interview, showing that you’re not just looking for any job, but specifically want to be part of their team.
We think you need these skills to ace Customer Service Agent -Temp-to-Perm Hybrid Opportunity
Some tips for your application 🫡
Highlight Your Customer Service Skills: Make sure to emphasize your passion for delivering exceptional customer service in your application. Use specific examples from your past experiences that showcase your ability to build strong relationships and resolve inquiries effectively.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Focus on your adaptability, communication skills, and any relevant experience in banking or customer service, even if it's not extensive.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you are excited about the hybrid working model and how you can contribute to a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Parkside
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Strong Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to show that you can build strong relationships with customers.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved issues or challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to take ownership of problems.
✨Emphasize Adaptability and Team Spirit
This role values positive and adaptable individuals. Be ready to share examples of how you've adapted to change in previous jobs or worked effectively within a team. This will demonstrate that you can thrive in a supportive and dynamic environment.
