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- Tasks: Join our Night Team to ensure guest safety, serve food and drinks, and maintain cleanliness.
- Company: YHA Manchester is a vibrant social enterprise dedicated to enriching lives through memorable hostel experiences.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and access to wellness support.
- Why this job: Be part of a friendly team making a real difference in guests' experiences while developing your skills.
- Qualifications: Basic IT skills and excellent timekeeping; food safety qualification is a plus.
- Other info: Flexible shifts with opportunities for personal growth and training provided.
We are looking to recruit a Night Team Member for 25.5 hours per week. These will likely be 3 midweek nights although occasional weekend working will be required. A certain amount of flexibility is needed as it may not be the same days each week. You will be working alongside a Manager each night.
YHA Manchester is located in the historic Castlefield area of Manchester, next to the canal but just a short 15 minutes walk to the city. We welcome visitors from all over the world with a good mix of organised groups such as schools, backpackers and party goers at weekends.
This is an active job with lots to do to keep you busy. You will be cooking items from our small night food menu as well as serving drinks from our bar until 2am. You will also be helping to clean our public areas and maintaining security of our building. Additionally, you will be on our reception allocating bookings and checking guests in.
This is an important role here and you will play a key part in our success. Please do not apply unless you are looking for an active role where you want to help make a difference.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Night Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Ensuring the security of the hostel, making every guest feel safe and welcome
- Working on reception, providing support to guests and preparing necessary reports
- Regular inspections to maintain the highest standards of cleanliness and comfort
- Carrying out cleaning duties, helping to prepare the breakfast service, and covering various tasks to ensure a seamless guest experience
What Skills and Experience do you need to be a Night Team Member?
Our Night Team Members undertake a wide range of customer-facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Night Team Members:
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- A food safety qualification would be beneficial (desirable)
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Night Team Member - YHA Manchester employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Member - YHA Manchester
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Even if it's informal, sharing stories about how you've made guests feel welcome can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires working various nights, demonstrating your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
Showcase your teamwork skills. As you'll be working alongside a manager and other team members, providing examples of how you've successfully collaborated in past roles can highlight your ability to contribute positively to the team dynamic.
We think you need these skills to ace Night Team Member - YHA Manchester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Team Member at YHA Manchester. Highlight your willingness to engage in various tasks such as cooking, cleaning, and guest interaction in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise any previous roles that involved working nights or in active environments, as well as your ability to maintain high standards of cleanliness and security.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the mission of YHA. Mention specific qualities they are looking for, such as excellent timekeeping and basic IT skills, and provide examples of how you embody these traits.
Follow Application Instructions: Ensure you submit your CV and complete the short application form as instructed. Double-check for any specific requirements mentioned in the job description, and make sure all your information is accurate before hitting 'submit'.
How to prepare for a job interview at YHA
✨Show Your Enthusiasm for the Role
Make sure to express your excitement about the Night Team Member position. Talk about why you want to work in a hostel environment and how you can contribute to creating a welcoming atmosphere for guests.
✨Demonstrate Flexibility and Reliability
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight any previous experience where you successfully managed varying schedules or worked late hours.
✨Highlight Customer Service Skills
As this role involves direct interaction with guests, share examples of your customer service experience. Discuss how you’ve handled difficult situations or ensured guest satisfaction in past roles.
✨Familiarise Yourself with YHA's Mission
Research YHA's core values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of enriching lives through hostel experiences.
