Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support property management and tenancy administration for branches, landlords, and tenants.
- Company: Join Connells Group, a leading estate agency known for exceptional customer service.
- Benefits: Enjoy a competitive salary, training support, team incentives, and wellness programmes.
- Why this job: Be part of a fun, collaborative team with clear career progression opportunities.
- Qualifications: Strong customer service skills, attention to detail, and IT literacy required.
- Other info: Diverse team backgrounds welcome; previous experience in customer support or retail is a plus.
The predicted salary is between 19800 - 23850 £ per year.
We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX. As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.
What’s in it for you?
- £23,875 (depending on experience, plus an additional £1,000 once qualified)
- Support in training towards ARLA – NFOPP qualifications
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.
Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a fast-paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Additional Benefits:
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors. Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.
Customer Service Advisor employer: Jones & Chapman
Contact Detail:
Jones & Chapman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management and tenancy administration processes. Understanding the basics of how lettings work will give you an edge in interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Role-playing with a friend or family member can help you articulate your responses and demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Connells Group or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about training opportunities or team dynamics shows that you're serious about contributing to the team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your outstanding customer service skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of property management and tenancy administration, and how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your IT literacy, organisational skills, and ability to prioritise workload. These are key attributes for a Customer Service Advisor, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is crucial for this role, so ensure your written application reflects that.
How to prepare for a job interview at Jones & Chapman
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to provide outstanding service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you prioritise tasks in a fast-paced environment and manage your workload effectively. Consider sharing specific tools or methods you use to stay organised.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions in a concise manner during the interview.
✨Research the Company and Industry
Familiarise yourself with Connells Group and the estate agency sector. Understanding their services and values will help you tailor your responses and show genuine interest in the role and the company.
