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- Tasks: Lead a reservations team and enhance guest experiences across four restaurants.
- Company: Join a dynamic multi-site hospitality group focused on exceptional service.
- Benefits: Enjoy dining discounts, team incentives, staff meals, and early wage access.
- Why this job: Make a real impact in a fast-paced environment while building strong guest relationships.
- Qualifications: Experience in restaurant reservations management and strong leadership skills required.
- Other info: Opportunity to work with popular systems like SevenRooms and OpenTable.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.
Based at our office in White City you will be working across our three brands, leading from the front!
What You’ll Do:
- Lead & Train a small central reservations team while upskilling the host teams at each site.
- Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
- Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
- Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
- Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
- Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
- Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
- Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
- Experience in restaurant reservations management, ideally in a multi-site setting.
- Strong leadership skills, with a passion for coaching and training teams.
- Proficiency in SevenRooms, OpenTable, and centralised phone systems.
- A data-driven mindset with experience in reporting, analytics, and optimising reservations.
- Exceptional communication and organisational skills.
- A guest-first approach with a passion for hospitality and creating memorable experiences.
Here’s what you’ll enjoy:
- Group dining discounts across our venues.
- Team incentives and trips to celebrate successes.
- Staff meals & refreshments to keep you energised.
- Staff referral programme—bring your friends on board!
- Early access to earned wages via Wagestream.
If you’re a strategic and personable reservations expert ready to make a real impact, we’d love to hear from you!
Baby Room Manager employer: Open House London Ltd
Contact Detail:
Open House London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baby Room Manager
✨Tip Number 1
Familiarise yourself with the systems mentioned in the job description, like SevenRooms and OpenTable. Being able to demonstrate your proficiency in these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research the company’s brands and their unique offerings. Understanding their guest experience philosophy will help you articulate how you can enhance their reservations process and improve guest satisfaction.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past. Highlighting your leadership skills and ability to train others will resonate well with the hiring team, as they are looking for someone who can lead from the front.
✨Tip Number 4
Be ready to discuss data-driven decision-making. Think of specific instances where you've used analytics to optimise bookings or improve guest experiences, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Baby Room Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant reservations management, particularly in multi-site settings. Emphasise your leadership skills and any specific systems you have used, such as SevenRooms or OpenTable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your guest-first approach. Mention specific examples of how you've enhanced guest experiences in previous roles and how you plan to do the same in this position.
Highlight Data-Driven Achievements: In your application, include examples of how you've used data analytics to improve booking efficiency and revenue. This will demonstrate your data-driven mindset and ability to analyse key trends and KPIs.
Showcase Communication Skills: Since exceptional communication is crucial for this role, ensure your application reflects your ability to collaborate with teams and manage guest relationships effectively. Use clear and concise language throughout your application.
How to prepare for a job interview at Open House London Ltd
✨Showcase Your Leadership Skills
As a Group Reservations Manager, strong leadership is key. Be prepared to discuss your experience in training and managing teams. Share specific examples of how you've successfully led a team in a fast-paced environment.
✨Demonstrate Your Technical Proficiency
Familiarity with systems like SevenRooms and OpenTable is crucial. Make sure to highlight your experience with these tools during the interview. You might even want to prepare a few insights on how you've used these systems to optimise reservations in the past.
✨Emphasise Your Guest-Centric Approach
This role is all about enhancing the guest journey. Be ready to share stories that illustrate your commitment to guest satisfaction. Discuss how you’ve gone above and beyond to create memorable experiences for guests.
✨Prepare for Data-Driven Discussions
Since the role involves analysing data and reporting on KPIs, brush up on your analytical skills. Be prepared to talk about how you've used data to improve booking efficiency and guest experiences in previous roles.
