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- Tasks: Engage with customers to promote online banking and digital services in branches.
- Company: Join a leading retail banking client focused on customer service and digital innovation.
- Benefits: Earn £400/day, enjoy full training, and travel expenses covered.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: Solid customer service skills; previous experience in a customer-facing role is ideal.
- Other info: Work Monday to Friday in various branches across London.
The predicted salary is between 96000 - 144000 £ per year.
In Branch Customer Digital Services Advisor | Banking | London | 6 Months Contract | £400/day Inside IR35 via umbrella | Full time (5 days per week) in bank branch | Financial Services (Retail Banking) | Customer Services | Training / Coaching
Our Retail Banking client is seeking highly motivated and personable customer facing Customer Advisors to engage with customers coming into the bank to promote and champion online banking and digital services available to them.
Acting as experts you will promote the bank's mobile banking apps and help customers in branches to use all of the facilities available to them online and encourage customers to use the bank's digital channels.
Your high-level Customer Service skills will be essential to your success in this role.
It is likely that within your initial 6 months, you will operate from 2 separate branches.
Full training on digital and technology services will be provided with no previous experience required. However, if you have previously worked within a bank in a customer facing role and you are tech savvy - we would love to hear from you!
Required Essential Skills and Experience:
- Proven solid customer service skills
- Previous experience in a customer facing role would be ideal
- Previous coaching / training experience highly desirable
- Excellent communication skills
- Flexibility to travel up to 1 hour from home (expenses paid)
Location: London Area
Working Pattern: Monday - Friday in the branch
Pay Rate: £400/day Inside IR35 via umbrella
Contract: 6 Months
If this role is of interest - apply now!
Customer Facing Online Banking Advisor LONDON £400/day 6 Months employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing Online Banking Advisor LONDON £400/day 6 Months
✨Tip Number 1
Familiarise yourself with the bank's digital services and mobile banking apps before your interview. Being able to discuss these tools confidently will show your enthusiasm for the role and your ability to assist customers effectively.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a banking or retail environment. Be prepared to share specific examples of how you've successfully engaged with customers and resolved their issues.
✨Tip Number 3
Demonstrate your flexibility and willingness to travel between branches. Mention any past experiences where you've adapted to new environments quickly, as this will reassure employers of your readiness for the role.
✨Tip Number 4
Prepare to discuss your communication skills and how you can coach others. Think of examples where you've trained or guided someone, as this will be crucial in promoting the bank's digital services to customers.
We think you need these skills to ace Customer Facing Online Banking Advisor LONDON £400/day 6 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any previous experience in a customer-facing role. Emphasise your ability to engage with customers and promote digital services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your understanding of online banking and how you can help customers transition to digital services. Personalise it to reflect your interest in the specific bank.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any coaching or training experience you have. These are essential for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial in the banking sector.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or enhanced customer satisfaction.
✨Demonstrate Your Tech Savviness
As the position involves promoting online banking and digital services, make sure to express your comfort with technology. Share any relevant experiences where you've helped others understand digital tools or platforms.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice how you would approach a customer who is hesitant about using online banking, focusing on empathy and clear communication.
✨Ask Insightful Questions
Prepare thoughtful questions about the bank's digital services and customer engagement strategies. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
