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For Companies At a Glance
- Tasks: Support customers with repairs and replacements, ensuring high-quality service.
- Company: Join a reputable company known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy 30 days of paid holiday, a pension scheme, and discounts on products.
- Why this job: Be part of a dynamic team that values problem-solving and customer care.
- Qualifications: 3+ years of experience in window and door products; good communication skills required.
- Other info: Field-based role with a focus on customer interaction and hands-on work.
The predicted salary is between 19200 - 22400 £ per year.
Location: Crawley area
Monday - Friday, 40 hours a week
Starting salary: £32,000 per annum
Main Purpose of Role
A field-based position supporting the Service Support Supervisor. Meeting with existing customers at their properties to provide repair and replacement services following the company warranty conditions (faulty products and faulty workmanship).
Main Duties
- Meet with customers onsite, understand their requirements and discuss their options in relation to works to be undertaken, e.g. repairs/replacements.
- Validate claim is consistent with product of installation fault, if necessary, ensuring completion of repairs and that the appropriate escalation process is followed.
- Complete assigned installation and repair jobs to a high standard within appropriate timescales.
- Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any shortages at the earliest opportunity.
- Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with.
- Ensure all Company requirements in relation to paperwork, time sheets, activity sheets and vehicle checks are adhered to and completed in a timely manner.
- Comply with the Health & Safety and Information Security requirements of the company.
Essential Knowledge & Skill
- Experience in window & door product knowledge (at least 3 years).
- Good written and telephone communication skills.
- Positive attitude and professional manner with a pride in solving customers' problems first time.
- Ability to prioritise and work under pressure to meet deadlines.
- Basic IT skills.
- Full UK Driving Licence is required.
About This Role
- 30 days paid annual holiday (including Bank Holidays).
- Christmas - New Year close down.
- Company Pension Scheme.
- Discounts on company products.
Service Engineer in Crawley, West Sussex employer: First Home Improvement
Contact Detail:
First Home Improvement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Crawley, West Sussex
✨Tip Number 1
Familiarise yourself with the specific window and door products that the company offers. Having in-depth knowledge about their features and common issues will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be meeting customers on-site, being able to clearly explain technical details and solutions will be crucial in building trust and rapport.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think of examples from your past experience where you've successfully resolved customer issues or managed tight deadlines, as this will showcase your problem-solving abilities.
✨Tip Number 4
Make sure to highlight your ability to work under pressure and prioritise tasks effectively. This role requires managing multiple jobs and adhering to strict timelines, so demonstrating your organisational skills will be key.
We think you need these skills to ace Service Engineer in Crawley, West Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in window and door products. Emphasise your communication skills and any previous roles where you solved customer problems effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Engineer role. Mention specific examples of how you've met customer needs in the past and your ability to work under pressure.
Highlight Technical Skills: Clearly outline your technical skills related to installation and repair jobs. Mention your familiarity with using PDAs for capturing information and any relevant IT skills that would benefit the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Home Improvement
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of window and door products, as this role requires at least three years of experience. Be prepared to discuss specific products and any relevant repair or installation techniques you've used in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves solving customer issues, think of examples where you've successfully resolved problems in previous jobs. Highlight your positive attitude and how you take pride in getting it right the first time.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle various customer situations. Practice articulating how you would meet with customers, understand their needs, and discuss options clearly and professionally.
✨Familiarise Yourself with Health & Safety Protocols
As compliance with health and safety is crucial, be ready to discuss your understanding of these requirements. Mention any relevant training or experiences that demonstrate your commitment to safety in the workplace.
