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- Tasks: Support low-code workflow applications and resolve customer incidents in a virtual service desk.
- Company: Join a leading SAAS company focused on innovative customer support solutions.
- Benefits: Enjoy remote work flexibility with occasional office visits and competitive salary plus benefits.
- Why this job: Great opportunity for tech enthusiasts to bridge development and client needs in a dynamic environment.
- Qualifications: Ideal for Computer Science graduates or those with experience in application/software support.
- Other info: No visa sponsorship available; must have indefinite leave to remain.
The predicted salary is between 24000 - 32000 £ per year.
We are partnering with a leading SAAS company who are building a Customer Support Team / Software Support Team where you will support low-code workflow applications on their Intelligent SAAS based platform. My client offers remote UK working for the right candidate but must be able to attend the office (Bedfordshire) 2 times a year for appraisals and company-wide meetings.
As a Software Support Engineer, you will bridge the gap between Development and the Client. Working in a virtual service desk environment, the purpose of the Customer Support Engineer (CSE) is to deliver responsive, technically competent support on SAAS Low-Code solutions. As a member of the Customer Support function, the role is responsible for progressing customer incidents, problems, and service requests from creation to resolution.
The ideal candidate will have excellent interpersonal and communication skills, coupled with experience in Low Code Software Development (JavaScript, CSS, HTML, APIs), either from university (Post Grad) or from a similar role in Application Support/Software Support.
Essential Skills:- Data manipulation
- Building forms
- Analytical thinker
- Understanding of software testing
- Ability to work in a technical customer-facing role with a professional telephone manner
- Ability to assess new faults calmly and logically, adapting to the situation and responding appropriately
- Excellent communication skills (oral and written) to communicate effectively with customers and colleagues
- Coding and Scripting
- An understanding of the following is desirable: JavaScript, CSS, APIs, Relational databases, Process management and business workflows
- Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous
- Low-code application building (can include coursework undertaken as an undergraduate or similar)
- Experience in a DevOps role
- Experience of working in an application support or IT support role, preferably interacting with external customers
This is a support opportunity to join a leading SAAS company with superb career progression. This role is an excellent opportunity for anyone in support or university with an interest or experience in Low-Code Development - looking for an award-winning career in Tech. Apply now with a Word CV for immediate interview.
Software Support Engineer in Bedford employer: S-SA Digital Recruitment Ltd
Contact Detail:
S-SA Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer in Bedford
✨Tip Number 1
Familiarise yourself with low-code platforms and their functionalities. Understanding how these platforms work will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in JavaScript, HTML, and CSS. Being able to discuss your experience with these technologies confidently can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or improved processes in a support role.
✨Tip Number 4
Showcase your communication skills during the interview. Since this role involves bridging the gap between development and clients, being able to articulate technical concepts clearly is crucial.
We think you need these skills to ace Software Support Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Focus on your customer support experience, low-code development knowledge, and any technical skills like HTML, CSS, and JavaScript.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for software support and low-code applications. Mention specific experiences that demonstrate your problem-solving abilities and communication skills, as these are crucial for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles in application support or IT support, especially those involving customer interaction. If you have experience with DevOps or low-code platforms, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at S-SA Digital Recruitment Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with low-code development, JavaScript, HTML, and CSS during the interview. Be prepared to discuss specific projects or coursework where you applied these skills, as this will demonstrate your technical competence.
✨Demonstrate Your Customer Support Experience
Since the role involves bridging the gap between development and clients, share examples of how you've successfully handled customer support situations in the past. Emphasise your communication skills and ability to resolve issues calmly and logically.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would approach common issues in a software support role and be ready to explain your thought process clearly.
✨Research the Company and Its Products
Familiarise yourself with the company's SAAS platform and its low-code solutions. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
