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- Tasks: Join us as an IT Support Apprentice and gain hands-on experience in IT.
- Company: Tove Learning Trust is dedicated to developing innovative and skilled individuals.
- Benefits: Enjoy a supportive environment that fosters professional growth and real-world learning.
- Why this job: Kickstart your career in IT while making a difference in schools.
- Qualifications: No specific qualifications required, just a passion for IT and eagerness to learn.
- Other info: This is a fantastic opportunity for high school and college students to grow their skills.
Ready to kickstart your IT career with the support and guidance you need to thrive? Baltic Apprenticeships, in partnership with Mirus ITa proud member of the Advania Groupis excited to offer you an exceptional opportunity to grow and develop your skills as part of their award-winning team.Since 2002, Mirus IT has been empowering businesses with cutting-edge IT support and technology solutions, including cloud services, cyber security, telephony, and more.
As anIT Support Apprentice, youll gain hands-on experience across Service Desk, Operations, and Workshop Services, while enjoying a host of benefits to support your growth and wellbeing.
If you are a hard-working, enthusiastic individual with a passion for IT, apply now to join their dynamic team and start an exciting career journey.In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Work across Service Desk, Service Operations, Workshop Services Learning all aspects of IT.
- Answering inbound calls within an agreed answer time
- Log all customer issues, queries, and requests into the ticket management system
- Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
- To action Hardware configurations and software installations
- End-to-end ownership of problem resolution
Salary, Hours&Benefits:
- Salary £15,000 Per Annum
- 25 Days plus Bank Holidays
- Monday Friday, 9am-5.30pm (37.5 hours per week)
- Legal & General Pension
- Group Income Protection
- Group Life Insurance
- Exam Success Reward A £250 payment for exam passes, in technical areas such as Microsoft, VMware or similar
- Employee Assistance Programme
- Perkbox an online platform that offers a range of employee perks, including everyday savings, regular freebies, health and wellbeing perks and discounts from popular brands
- Healthcare Cash Plan
- Personal Development Days
- Ride-to-Work Scheme
Desired Qualities, Skills and Knowledge:
- Able to communicate verbally and in writing to both technical and non-technical audiences
- Creative, analytical problem solver with the ability to apply original and innovative thinking
- Able to manage to change workload and priorities
- Able to work both within a team and to use own initiative
- Grade 4/C in Maths and 5/C in English
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.
To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
IT Apprenticeship employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Research Tove Learning Trust and their values. Understanding their mission and how they support IT development will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your passion for IT. Think of specific examples where you've engaged with technology, whether through personal projects, school assignments, or even troubleshooting for friends and family. This will demonstrate your enthusiasm and readiness for the role.
✨Tip Number 3
Practice common IT support scenarios. Familiarize yourself with basic troubleshooting steps for common issues, as well as customer service techniques. Being able to articulate how you would handle real-world problems can set you apart from other candidates.
✨Tip Number 4
Network with current or former apprentices at Tove Learning Trust. They can provide valuable insights into the apprenticeship experience and may even share tips on what the interviewers are looking for, giving you an edge in your application.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and expectations of the IT Support Apprentice position. Tailor your application to highlight how your skills and enthusiasm for IT align with the role.
Highlight Relevant Skills: In your CV and cover letter, emphasize any relevant technical skills, problem-solving abilities, and experiences that demonstrate your passion for IT. Mention any projects or coursework that showcase your capabilities.
Craft a Compelling Cover Letter: Write a personalized cover letter that expresses your excitement about the opportunity at Tove Learning Trust. Explain why you want to join their team and how you can contribute to their mission of developing skilled individuals.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT during the interview. Share any personal projects or experiences that demonstrate your interest and commitment to learning in this field.
✨Highlight Your Problem-Solving Skills
IT support often involves troubleshooting issues. Be prepared to discuss specific examples where you've successfully resolved a problem, whether in a school project or a personal endeavor.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can contribute to Tove Learning Trust.
✨Demonstrate Your Willingness to Learn
Emphasize your eagerness to grow and develop your skills. Mention any relevant courses or certifications you are pursuing or plan to pursue, as this reflects your commitment to professional growth.
