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- Tasks: Lead and inspire a dynamic sales team to exceed targets and deliver exceptional customer experiences.
- Company: Join Tiffany & Co., a legacy brand known for exquisite craftsmanship and timeless design.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and the chance to be part of a luxury brand.
- Why this job: Be a key player in creating unforgettable moments for customers while developing your leadership skills.
- Qualifications: 2-3 years of management experience in luxury retail; strong communication and sales skills required.
- Other info: Flexibility to work varied hours is essential; must be authorized to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It\’s a skill that we\’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.\’s continued legacy. As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them. Responsibilities include: Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence) Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams\’ development Lead by example and actively coach the team on the sales floor, supporting professional growth and development Possess a deep market understanding, insights on competitors\’ practices, and cultivate a strong network in respective communities to enhance the client experience Support store opening / closing procedures (key holders), workforce planning, and ensure compliance with Tiffany & LVMH procedures Create an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious: Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany\’s legacy of craftsmanship, brand commitment, and integrity Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships Ensure Client Advisors develop a client development strategy and assess their results Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately Optimistic: Empower team to reach their potential, exercise resilience, and celebrate innovation Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy Motivate and guide team to exceed goals and assume new, challenging assignments Propose solutions to Store Leadership when facing challenges or seeing opportunities, supporting team adoption of new tools, systems, and ways of working Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out Your Profile: Experience in retail, luxury retail, or relevant client-related experience (e.g., hospitality). Proven track record in achieving sales results and cultivating relationships with a diverse client base Experienced sales and clienteling professional in an omnichannel luxury environment Experienced in deploying sales strategies and clienteling initiatives Passion for luxury retail Collaborative team player with strong interpersonal and communication skills Flexibility to work non-traditional hours, including days, nights, weekends, and holidays Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email Must have authorization to work in the United Kingdom Preferred Qualifications: A college/university degree Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred Proficiency in multiple languages #J-18808-Ljbffr
Team Manager - Harrods employer: TIFFANY & CO
Contact Detail:
TIFFANY & CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Harrods
✨Tip Number 1
Familiarize yourself with the Tiffany Experience. Understand how the brand creates connections and provides personalized experiences for customers. This knowledge will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in a luxury retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improve customer service.
✨Tip Number 3
Research current trends in the luxury market and be ready to discuss how these trends could impact Tiffany & Co. This will demonstrate your commitment to staying informed and your ability to adapt strategies accordingly.
✨Tip Number 4
Prepare to discuss your experience with clienteling and building customer relationships. Be ready to share strategies you've used to enhance customer loyalty and how you would implement similar practices at Tiffany & Co.
We think you need these skills to ace Team Manager - Harrods
Some tips for your application 🫡
Understand the Tiffany Experience: Familiarize yourself with the concept of the Tiffany Experience, which emphasizes creating connections and providing personalized experiences. Reflect this understanding in your application to show that you align with the company's values.
Highlight Relevant Experience: Make sure to emphasize your management experience in luxury retail or customer-related roles. Provide specific examples of how you've achieved sales results and developed teams in previous positions.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Demonstrate Flexibility and Adaptability: Mention your ability to work non-traditional hours and adapt to changing environments. This will show that you are prepared for the dynamic nature of the luxury retail industry.
How to prepare for a job interview at TIFFANY & CO
✨Understand the Tiffany Experience
Familiarize yourself with the concept of the Tiffany Experience, which emphasizes creating connections and providing personalized experiences. Be prepared to discuss how you can contribute to this ethos in your role as a Team Manager.
✨Showcase Your Leadership Skills
Highlight your management experience in luxury retail and provide examples of how you've successfully led teams. Discuss specific strategies you've used to motivate and develop team members, as well as how you've achieved sales targets.
✨Demonstrate Sales Acumen
Be ready to talk about your experience with sales generation and how you've managed to exceed sales plans in previous roles. Use data or specific examples to illustrate your success in driving sales and improving customer loyalty.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to handle various situations, such as conflict resolution or team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
